Customer Service Representative - Fixed Term Contract

Company Overview

Spectrum Storage Group ranks among the UK's leading storage providers, managing 29 self-storage sites under Storebox and operating LOVESPACE, the nation's largest tech-enabled storage and collection service. For over ten years, we have revolutionized storage by developing innovative technology to offer flexible and convenient solutions nationwide.

Role Overview

Join our Customer Operations team as a primary contact for customers, delivering prompt and positive support via phone, email, and live chat. This fixed term contract position involves resolving inquiries and issues efficiently while ensuring accurate account management and seamless communication. Ideal candidates are personable, empathetic, detail-oriented, and reliable.

Work Schedule and Location

• Monday to Friday, 9am to 6pm with one Saturday shift flexibility per contract
• Work from our SE1 London office during weekdays
• Three fixed term contracts beginning in August: two lasting six weeks and one starting August 24th for five weeks

Key Responsibilities

• Deliver excellent customer interactions across all channels including phone, email, and live chat
• Manage bookings and maintain accurate customer account records
• Collaborate with team members to ensure a smooth customer experience
• Contribute to meeting team goals and key performance indicators such as response time, customer satisfaction, and service quality

Candidate Requirements

• Proven background in delivering high-quality customer service
• Strong verbal and written communication skills that are clear, warm, and confident
• Exceptional organizational skills with meticulous attention to detail and sound judgment
• Creative problem solver with a proactive and resourceful approach
• Team-oriented with willingness to assist colleagues and share knowledge
• Eager to learn and continuously enhance processes
• Alignment with company core values: customer-first mindset, accountability, commitment to improvement, and supportive teamwork

Company Values

• Prioritize customers by acting with honesty, integrity, and exceptional service
• Take ownership with proactive and responsible behavior aiming for personal and team improvement
• Drive constant enhancement by seeking feedback and optimizing workflows
• Support colleagues by fostering teamwork, sharing successes, and collaborative problem solving

Benefits

Become an integral part of one of the UK's rapidly expanding entrepreneurial ventures, working alongside experienced entrepreneurs. This role provides visibility of your impact on the company’s growth and multiple avenues for personal and professional development.