Customer Service Assistant

Role Overview

Join our Retail department as a Customer Service Assistant at our Roscommon location. Reporting to the Shop Manager, your key mission is to ensure customers receive exceptional service by being approachable, knowledgeable, and friendly. You'll support store operations daily, helping maintain high standards and efficiently handling betting transactions. Occasionally, you may take on management responsibilities such as opening and closing the shop and supervising the team.

Main Responsibilities

• Support the Shop Manager and Assistant Manager in daily store operations.
• Take charge of the shop when managers are absent, including opening and closing procedures, leading the staff, and handling cash management.
• Engage in on-the-job training and upskill continually while working in a fast-paced retail setting.
• Deliver excellent customer service by assisting with bet placements through various platforms including betting terminals and EPOS systems.
• Represent the brand and encourage customers to explore multi-channel and digital betting options.
• Maintain composure under pressure and proactively seek improvements for yourself and the store.
• Keep the store’s appearance to a high standard throughout your shift.
• Follow all safety, compliance, and operational procedures diligently.
• Work cooperatively within a team environment.
• Uphold social responsibility obligations.
• Introduce and promote diverse in-store and online products to customers.

Required Skills and Experience

• Strong customer service orientation.
• Operate with honesty and integrity.
• Flexible availability due to business operations seven days a week.
• Adaptability to a dynamic shop environment.
• High attention to detail with good numeracy skills.
• Friendly, self-motivated, and works well independently and as part of a team.
• Keen interest in sports and confidence in building customer relationships.
• Ambitious and motivated to advance within the organization.
• Committed to promoting the brand and achieving results.
• Excellent communication capabilities.
• Problem-solving and creative thinking skills.
• Organized, reliable, and trustworthy with experience handling cash securely.

Desirable Qualifications

• Previous experience in retail or related sectors is advantageous but not essential, as comprehensive training will be provided for betting and sports knowledge.

Equal Opportunity Employer

The company embraces diversity and encourages applications from all qualified individuals.