Customer Relations Executive

About the Role

This position involves proactive engagement with prospective and existing customers for vehicle sales and service scheduling at a reputed automotive company in Bengaluru. Candidates will be responsible for driving customer interaction through outbound calls, managing leads, and ensuring excellent client relations while achieving set targets.

Sales Executive Responsibilities

• Initiate outbound calls to potential and current customers.
• Explain vehicle specifications, pricing structures, financing options, and trade-in programs.
• Generate new leads and qualify existing ones effectively.
• Arrange showroom visits and test ride appointments.
• Follow up rigorously with customers until sales closure.
• Meet monthly sales and conversion goals.
• Maintain accurate customer data in the Customer Relationship Management (CRM) system.
• Develop and nurture positive customer relationships.

Service Executive Responsibilities

• Reach out to customers for scheduling vehicle servicing appointments.
• Notify customers about routine, complimentary, and warranty service schedules.
• Solicit post-service feedback to ensure customer satisfaction.
• Inform clients of service offers, AMC plans, and promotional campaigns.
• Work closely with Service Advisors to coordinate appointments.
• Address customer inquiries and resolve complaints professionally.
• Keep CRM records updated and handle daily call and booking targets.

Requirements

• Experience: 1-2 years in telesales or customer service, preferably in the automotive sector; enthusiastic freshers are also welcome.
• Excellent communication and persuasive abilities.
• Basic computer literacy with familiarity in CRM software.
• Fluent articulation in Kannada and English; Hindi proficiency is a bonus.

Compensation and Benefits

Along with a competitive monthly remuneration ranging between ₹15,000 to ₹19,500, attractive performance-linked incentives will also be provided.