Correspondent

About the Role

BlueCross BlueShield of Tennessee is seeking a Correspondent to handle member and provider communications involving insurance products, claims, accounts, and related services. This role requires clear written explanations of policies, laws, and regulations, adaptation of correspondence templates, and the management of incoming and outgoing communications such as letters and emails. The Correspondent also collaborates internally to obtain necessary information and provides backup support to the Customer Service team when needed. Overtime may be required depending on workload demands.

Key Responsibilities

• Clearly articulate policies, legal guidelines, and regulations in written correspondence, adjusting templates as necessary.
• Prepare responses related to insurance products, claims, and services effectively and accurately.
• Manage distribution, collection, and processing of written and electronic correspondence.
• Work collaboratively with internal teams to gather information essential for correspondence.
• Offer support to other roles within the department as necessary, including customer service backup.
• Be available for overtime work when required.

Qualifications and Skills

• High school diploma or equivalent is required.
• At least one year of practical experience with systems like FACETS.
• Minimum one year of customer service and/or claims experience, preferably within healthcare insurance.
• Proficiency in Microsoft Office suite including Outlook, Word, Excel, and PowerPoint.
• Strong oral and written communication abilities.
• Excellent interpersonal, organizational, and time management skills.
• Ability to work independently with sound decision-making and problem-solving skills.
• Existing employees must meet minimum performance standards.

Additional Information

• This is a fully remote role operating within a collaborative team environment.
• Working hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Standard Time.
• BlueCross BlueShield of Tennessee is committed to equal employment opportunities without discrimination based on legally protected characteristics.
• Recruitment, hiring, and promotions are conducted without bias related to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disabilities, gender identity, or any other protected class under the law.
• The employer does not accept unsolicited resumes from third-party recruiters without a formal agreement.