Contract Lifecycle Management (CLM) Administrator

Opportunity Overview

We are seeking a tech-oriented professional passionate about legal operations, digital transformation, and automating workflows. This role focuses on optimizing enterprise software platforms by bridging technology and business strategy.

As a CLM Administrator, you will manage configuration, governance, and user enablement of our corporate Contract Lifecycle Management platform, ensuring compliance across departments including Business Units, Legal, Finance, and IT. This newly created position can be based at any of our Canadian offices with flexible and hybrid working options.

Company Background

Dillon Consulting Limited is a fully Canadian and employee-owned consulting firm offering planning, engineering, environmental science, and management services. With over 25 offices and more than 1100 employees nationwide, Dillon excels in improving infrastructure, protecting the environment, and community development. The company fosters innovation, interdisciplinary teamwork, professional growth, and employee ownership, creating a culture where employees contribute to and share in the company’s success.

Key Responsibilities

• Administer and maintain daily operations and configurations of the corporate CLM system, including access and security controls.
• Design, map, and optimize complex approval routing workflows and automated clause management.
• Collaborate with IT and platform teams to implement system enhancements and CLM integration with enterprise ERP systems.
• Support contract lifecycle activities from intake through execution, including contract authoring, approval tracking, amendments, and obligations management.
• Manage commercial contract tickets and assist in negotiation of NDAs, MSAs, and vendor agreements.
• Ensure data accuracy in contract tagging and indexing, conduct periodic agreement reviews for metadata and audit compliance.
• Lead integration of AI tools such as document intelligence, metadata extraction, risk detection, and automated redlining to streamline contract processes.
• Monitor system performance and operational metrics to promote efficiency and scalability.
• Work collaboratively with Legal, Finance, Procurement, IT, and business units to tailor CLM features to organizational requirements.
• Develop user documentation, provide troubleshooting support, and deliver training sessions to enhance user adoption among non-technical staff.
• Pursue ongoing personal professional development and mentor junior colleagues in data science and digital project methodologies.
• Participate actively in professional bodies to enhance Dillon’s profile.

Qualifications and Experience

• Bachelor’s degree in Legal Operations, Business Administration, Information Systems, or related field; or equivalent professional diploma.
• Minimum four years’ experience managing CLM or CRM systems, legal support, contract databases, or related operations.
• Proven ability designing complex conditional routing, digital signature workflows, and matrix approval processes.
• Experience drafting, reviewing, and negotiating commercial contracts.
• Familiarity managing enterprise CLM platforms such as LinkSquares, Ironclad, Conga, Agiloft, or Icertis.
• Skill translating complex business needs into clear technical requirements.
• Strong interpersonal and client service capabilities to build relationships across Legal, Finance, IT, and technical teams.
• Experience in consulting-related contract negotiation is advantageous.
• Expertise developing standardized playbooks, rules, and AI-assisted CLM content libraries.
• Advanced proficiency with Adobe and Microsoft Word; knowledge of Egnite preferred.

Compensation and Benefits

The expected salary range is $55000 to $95000 annually, adjusted based on candidate experience, education, and location. Additional benefits include:

• Employee stock purchase plan with company ownership available to all staff.
• Overtime directive ensuring premium pay beyond a 40-hour work week.
• Comprehensive health benefits and robust retirement savings with employer matching.
• Student loan repayment support, wellness allowances, and enhanced mental health services.
• Paid vacation and Employee and Family Assistance Programs.
• Discounts on corporate fitness memberships.
• Comprehensive learning and development programs with coaching, mentoring, and collaborative knowledge sharing.

Health, Safety, and Diversity

Applicants must align with Dillon’s health and safety commitments and actively engage in identifying and reporting hazards. Dillon is dedicated to equity, diversity, and inclusion, providing accommodations during the recruitment process as needed.

Technology and AI Use

Dillon employs AI-assisted tools in recruiting to increase efficiency and fairness; however, final hiring decisions are made by human recruiters. Candidates consent to these practices by applying.