Community Manager

About the Company

Pet No Fret is an early-stage startup focused on making pet ownership simpler and more convenient for pet parents. The company has already launched and is now putting together a strong team to help build and scale the business.

Role Overview

This Community Manager position is based in Delhi NCR and requires regular in-person collaboration. The role centers on building and maintaining strong relationships with pet parents, pet service providers, and pet product sellers across both online and offline touchpoints.

What You Will Do

You will be responsible for keeping the community active, welcoming, and well-managed, while also helping the company learn from customer feedback and community behavior. The role includes working with different internal teams and using community insights to improve engagement and business outcomes.

Key Work Areas

• Engage with pet parents, service providers, and sellers on a day-to-day basis.
• Moderate and expand online communities while maintaining a positive tone and healthy interaction standards.
• Organize and support community-led activities, including local meetups, events, campaigns, and partnerships with pet care providers.
• Collect and share user feedback that can help improve the overall customer experience.
• Track engagement trends, sentiment, and growth metrics, and turn those findings into useful reports.
• Coordinate closely with cross-functional teams to support shared goals.

Candidate Profile

• Prior experience in community management, customer engagement, or social media moderation is preferred, especially in a consumer-facing or marketplace setting.
• Excellent written and spoken communication skills, with the ability to respond with empathy and professionalism.
• Comfort using social media platforms, community management tools, and basic analytics for monitoring growth and engagement.
• Ability to plan and deliver community initiatives such as events, campaigns, and local partnerships.
• Willingness to work on-site in Delhi NCR and collaborate effectively across teams.
• Experience in pet care, consumer tech, or marketplace businesses is a plus, along with a genuine interest in pets and pet parenting.
• A bachelor’s degree in Marketing, Communications, Business, or a similar field is preferred, though equivalent hands-on experience is also acceptable.

Application Note

Interested candidates can share their resume directly or email it to [email protected].

Why Join

This is an opportunity to join a growing startup, work with a dynamic team, gain meaningful experience, and contribute to a business that aims to make a real difference for pet parents.