Collections Manager

Overview

This role is focused on improving collections and accelerating cash flow by efficiently managing the branch's accounts receivable in accordance with company credit policies.

Key Responsibilities

• Implement and establish credit control and collection frameworks within the region.
• Ensure timely payment of outstanding debts.
• Achieve company targets for cash flow and days outstanding on debts.
• Follow up on overdue invoices using phone calls, emails, letters, and in-person visits adhering to designated timelines.
• Keep precise records of all collection efforts and communications.
• Conduct regular meetings with collection staff to oversee management of outstanding debts.
• Organize, support, and enhance cash handling and collection procedures.
• Oversee all operations related to accounts receivable.
• Manage customer account reconciliation processes by submitting monthly balance confirmations as required.
• Build and maintain productive internal and external partnerships, including with Operations, Finance, and Customer Relations teams.
• Lead the resolution process for customer disputes, coordinating with regional and head office teams.

Qualifications and Experience

• Diploma or degree in Finance & Accounting or Business Management.
• A minimum of 5 to 10 years’ experience working in accounts receivable and collection functions.

Skills and Competencies

• Strong numerical aptitude and exceptional attention to detail.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Confident and personable, able to engage at all organizational levels.
• Excellent organizational capabilities and time management.
• Ability to identify and escalate potential financial risks to the organization.