Clinic Coordinator

Position Summary

The Clinic Coordinator is essential to creating a welcoming atmosphere for clients and ensuring the clinic operates efficiently each day. This role involves client reception, appointment management, payment processing, insurance documentation assistance, and supporting daily office tasks to maintain a smooth-running environment.

Key Responsibilities

• Greet clients warmly and handle check-ins professionally
• Manage appointment bookings for psychology, counselling, speech and language therapy, and occupational therapy sessions accurately
• Process payments promptly and issue receipts correctly
• Follow up on outstanding or late payments effectively
• Assist with completing and managing insurance claim paperwork
• Monitor and maintain stock of office and pantry supplies
• Perform photocopying and support various administrative duties
• Contribute to a well-organized and efficient clinic environment within a team setting

Candidate Profile

• Possess a Bachelor’s degree in Psychology, Nursing, Business, or related discipline
• Demonstrate strong computer skills, especially with Microsoft 365 applications including Outlook, Word, Excel, and Teams
• Fluency in written and spoken English is mandatory
• Exhibit professionalism and empathy in all client communications
• Highly organized with a keen eye for details
• Capable of thriving in a dynamic, fast-paced team environment
• Maintain confidentiality when handling sensitive client information
• Availability to join immediately is preferred