Client Onboarding Manager

Company Overview

Connecteam is a leading platform designed to efficiently manage deskless teams, trusted by more than 80,000 businesses globally. The solution targets operational professionals who oversee shifts and teams across diverse sites, replacing inefficient spreadsheets and disconnected tools with a single, intuitive app. It streamlines day-to-day operations and team communication — including hiring, scheduling, training, tasks, and coordination — empowering frontline teams to operate more effectively.

Supported by over $220 million in funding, Connecteam is experiencing rapid global growth focused on enhancing how frontline workers stay connected and productive.

Position Summary

The Client Onboarding Manager is responsible for guiding newly partnered customers through the successful implementation of the Connecteam platform. This role involves direct interaction with clients to manage onboarding from initial handoff through to the first payroll processing cycle, combining project management, system configuration, payroll understanding, training, and cross-team collaboration.

Key Responsibilities

• Lead and oversee the customer onboarding lifecycle from internal handoff to go-live and payroll stabilization.
• Create implementation plans aligned with customer clock-in schedules, payroll timelines, training, and deadlines.
• Conduct kickoff meetings, system configurations, client training, and payroll launch activities.
• Maintain clear communication about timelines, responsibilities, risks, and progress for each onboarding project.
• Analyze customer workflows to translate business needs into practical platform configurations and integration designs.
• Set up and manage Connecteam settings and third-party integrations accurately.
• Deliver tailored training to customers and managers on the Connecteam platform and payroll workflows.
• Collaborate closely with partner Implementation Managers and internal departments including Sales, Support, Product, and Integrations.
• Troubleshoot issues, escalate payroll-impacting risks, document workflows, and maintain accurate records.

Experience & Skills

• Minimum of 2 years in implementation, onboarding, or customer-facing roles with SaaS products, preferably serving SMB or Mid-Market clients.
• Strong project management capabilities, with experience managing multiple concurrent implementations.
• Excellent communication and training skills, able to explain technical details clearly to diverse audiences.
• Tech-savvy with a quick aptitude for learning software platforms, troubleshooting, and understanding data integrations.
• Exceptional organizational skills, attention to detail, and customer-oriented attitude in handling complex implementations.
• Ability to build trustworthy relationships internally and externally in a dynamic setting.
• Problem-solving skills, good judgment, and flexibility to adapt to changing and ambiguous client needs.

Preferred Qualifications

• Experience with payroll systems, HRIS, workforce management, scheduling, and employee management platforms.
• Familiarity with payroll implementations, Professional Employer Organizations (PEO), or multi-location enterprises.
• Background working in partner-led or channel-based environments.

Benefits & Additional Information

• Medical, dental, and vision insurance coverage.
• Paid vacation and sick leave.
• 401(k) retirement plan.

Annual salary is $90,000. This role is currently open to candidates located in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Company Culture

• Committed to employee growth through ongoing training and skill development.
• Focused on delivering impactful solutions to help businesses manage deskless workforces efficiently.
• Driven workforce passionate about excellence and providing true value to customers.
• Enjoyable work environment with activities like weekly social events and celebrations.
• Inclusive and supportive workplace fostering a caring and responsible team culture.

Together, Connecteam aims to redefine the future of work.