Cleaning Services Manager

Overview

We are recruiting a dedicated Cleaning Services Manager to oversee and enhance cleaning operations across our expanding portfolio of remote villages in Western Australia. This integral leadership position within our Village Operations team ensures high-quality service, strengthens client connections, and fosters a culture prioritizing safety across several locations.

Working full-time Monday to Friday, the role involves frequent travel to various remote villages, collaborating closely with site leaders and frontline staff. Your focus will be to maintain consistent, safe, and exceptional cleaning services encompassing housekeeping, general facilities, and mine site environments.

Key Responsibilities

• Lead and mentor multi-site teams, upgrading processes to eliminate inefficiencies and establish smarter, safer operational methods.
• Supervise housekeeping, village facility management, and mine site cleaning to uphold uniform service delivery standards.
• Manage client contracts, ensuring compliance with Key Performance Indicators (KPIs) and service commitments.
• Conduct performance reporting, audits, and support investigations to guarantee operational excellence and compliance.
• Organize cleaning schedules, workforce planning, and allocate resources effectively across multiple sites.
• Oversee management and cost-efficiency of equipment and consumables.
• Serve as a critical communication link between leadership and site teams, addressing obstacles that hinder high performance.
• Champion continuous improvement projects to advance quality, efficiency, and customer satisfaction.

Qualifications and Experience

• Proven leadership experience managing cleaning operations across multiple sites or clients.
• Solid expertise in commercial or industrial cleaning, housekeeping, facilities, or hospitality settings.
• Demonstrated ability to manage contractual terms and meet or exceed KPIs.
• Strong leadership skills with a track record in coaching, mentoring, and team development.
• Ability to build effective partnerships and engage stakeholders at all organizational levels.
• Competence in navigating complex operational environments and driving results among dispersed teams.

Essential Skills

• Advanced organizational and planning capabilities, including rostering and resource management.
• Meticulous attention to detail with a commitment to quality and adherence to compliance standards.
• Outstanding communication skills and strong stakeholder engagement abilities.
• Problem-solving aptitude with the ability to remove operational impediments.
• Experience in performance reporting, auditing, and analysis.
• Understanding of workplace health and safety protocols and systems.
• Proficiency with Microsoft Office suite and operational reporting software.

Benefits and Culture

• Access to flights, accommodation, meals, and fitness facilities such as gym and swimming pools while onsite.
• Continuous opportunities for professional growth and organizational development.
• Participation in the company’s rewards and recognition programs.
• Career advancement in a global organization committed to operational excellence.

About the Company

Civeo Australia is part of Civeo Corporation, delivering workforce accommodation across the globe. In Australia, the company manages approximately 10,000 rooms across 12 villages within Queensland, New South Wales, and Western Australia, plus 16,500 rooms in client-owned remote properties. With over 40 years of experience, Civeo supports people living and working remotely.

The company is dedicated to building sustainable relationships and fostering inclusivity, engaging with Traditional Owners and First Nations businesses to respect Indigenous cultural heritage. Civeo is an equal opportunity employer, strongly encouraging applications from Aboriginal and Torres Strait Islander peoples.