Chief Operating Officer

About Judson Senior Living

Judson Senior Living is a respected and mission-driven organization focused on providing outstanding care and innovative health services to seniors and the broader community. The organization operates three distinct continuing care communities in Cleveland, Ohio, each offering independent living along with opportunities to adjust living arrangements as needs change. These campuses—Judson Park and Judson Manor in Cleveland Heights and University Circle, and South Franklin Circle in Chagrin Valley—promote a maintenance-free lifestyle enriched by lifelong learning and wellness activities.

Role Summary

The newly established Chief Operating Officer (COO) role presents a prime chance for an accomplished leader to advance Judson's mission and accelerate growth across its multi-campus Continuing Care Retirement Community. The COO will spearhead operational excellence, oversee multi-campus operations, and ensure sustainability and quality care for all residents.

Key Responsibilities

• Provide executive leadership overseeing daily operations across campuses and contracted partners to maintain uniformity and high service quality.
• Guide campus directors and department leaders to meet operational, financial, and quality benchmarks.
• Manage infrastructure including facilities, technology, and operational support to align with long-term asset sustainability.
• Lead human resources and information technology functions including management of outsourced vendors.
• Serve as the Integrator for the Entrepreneurial Operating System (EOS) to ensure cohesive cross-functional execution.
• Collaborate with the CFO for capital planning, budgeting, and infrastructure investments; oversee capital projects ensuring adherence to budget and timelines.
• Promote a resident-focused culture prioritizing dignity, choice, and active engagement while driving continuous improvement in care quality and satisfaction.
• Ensure compliance with all regulatory requirements and maintain preparedness for inspections.
• Support financial management through performance monitoring and strategic planning using data-driven dashboards.
• Recruit and nurture high-performing teams fostering accountability, collaboration, and leadership development.
• Translate strategic plans into actionable operational initiatives, leading expansions and aligning efforts organization-wide.
• Act as liaison among campus leaders, executives, and board committees to support organizational goals.

Qualifications and Experience

• Bachelor’s degree required; Master’s degree preferred.
• At least 10 years of leadership experience in healthcare, hospitality, or multi-site service environments.
• Demonstrated success in multi-campus operations and facility management.
• Experience with significant capital planning and project oversight is a plus.
• Strong understanding of Continuing Care Retirement Community (CCRC) regulations and operations.
• Strategic and financially savvy leader with excellent communication and change management skills.
• Willingness to travel regularly between campuses and availability for some evenings or weekends.
• Preferred experience implementing and integrating EOS methodology to improve operational alignment and accountability.

Compensation and Other Details

The salary range for this position is $230,000 to $250,000 annually, plus bonus. This role involves on-site work in Cleveland, OH and requires proven ability to drive growth while fostering a culture centered on innovation and resident well-being. Judson values visionary executives ready to lead transformative initiatives.