Catalog Operations Analyst II

About Instacart

Instacart is revolutionizing the grocery industry by providing accessible food delivery services, enabling customers to save time and share the joy of food. We focus on delivering dependable grocery and household goods services while creating flexible earning opportunities for our Personal Shoppers. We embrace a flexible work culture allowing employees to work from home, office, or other preferred locations with regular community events.

Role Overview

The Catalog Operations team manages critical product data that shapes customer shopping experiences through accuracy and coverage. As a Catalog Operations Analyst II, you'll focus on enhancing data quality for health, nutrition, and meal-related attributes within Online Grocery. This involves collaborating with engineering, data science, product teams, and external vendors to deliver scalable, AI-driven solutions.

Key Responsibilities

• Lead data quality initiatives for Health and Meals catalog pillars by setting targets for accuracy and completeness of key attributes like nutrition facts, dietary tags, allergens, and meal context.
• Collaborate with Catalog Engineering and Machine Learning teams to design, test, and implement pipelines powered by large language models (LLMs), including prompt tuning and human-in-the-loop quality assurance.
• Conduct in-depth SQL analyses to monitor catalog health, diagnose issues, prioritize remediation efforts, and report outcomes to stakeholders.
• Develop and refine taxonomies, attribute definitions, normalization standards, standard operating procedures (SOPs), and quality benchmarks to be adopted internally and by vendors.
• Oversee daily operations with external vendors and data partners by establishing service level agreements (SLAs), creating QA workflows, and deploying sampling strategies to increase data precision and recall.
• Work closely with Product, Data Science, and cross-functional teams to design experiments, validate assumptions, and translate insights into actionable roadmaps enhancing discovery, search relevance, and conversion related to health and meal categories.

Qualifications

• At least 3 years of experience in catalog/content or data operations focusing on data quality within e-commerce, marketplaces, retail, or similar environments.
• Bachelor's degree in a quantitative field such as Data Science, Information Science, Business, Economics, or Statistics, or comparable practical experience.
• Proven ability to collaborate with Engineering, Data Science, and Product teams to define requirements and deliver scalable production projects.
• Strong command of SQL, including complex joins, aggregations, and window functions, alongside advanced Excel or Google Sheets skills for analysis and quality sampling.
• Knowledge of large language models (LLMs), including prompt engineering and evaluation techniques for data extraction and enrichment.
• Experience managing data quality metrics like accuracy, precision, and recall as well as conducting root cause analysis.
• Operational experience managing workflows with external vendors or data providers, including establishing SOPs, SLAs, and multi-step quality assurance processes.

Preferred Experience

• Hands-on use of AI tools such as Claude Code or Codex in daily work activities.
• Expertise in data wrangling, automating quality assurance, and scaling manual processes.
• Ability to create dashboards using platforms like Looker, Tableau, or Mode to monitor operational and quality indicators.
• Track record of success in dynamic, fast-changing environments with strong communication skills for both technical and non-technical audiences.
• Background in ecommerce, grocery/consumer packaged goods data, or the technology start-up space.

Additional Information

The role is remote-eligible across Canada with preference for candidates located in Ontario, preferably near Greater Toronto Area, to facilitate occasional onsite collaboration. Compensation is competitive and dependent on location with a base salary range between 104000 and 109500 CAD annually. The position qualifies for new hire equity grants and annual refresh grants. Hiring is currently limited to Ontario, Alberta, British Columbia, and Nova Scotia provinces.