Business Project Manager (Dialog Platform)

Position Overview

We are seeking a Business Project Manager to lead the expertise and conceptual advancement of our Omni-channel Dialog Platform (CloudCX) at the Commerzbank Customer Dialogue Center. This role demands acting as the communication bridge by translating complex technical details transparently for departments and management, facilitating collaboration among key experts.

Key Responsibilities

• Drive the strategic development of the Omnichannel Dialog Platform within a dynamic customer service environment.
• Serve as a pivotal communicator, articulating technical concepts clearly to diverse stakeholders including management and operational teams.
• Manage and moderate agile project meetings, particularly within a Scrum framework.
• Coordinate alignment processes with internal and external parties, ensuring compliance with regulatory standards and interactions with works council committees.

Requirements

• Proven experience in project management emphasizing digitalization and communication technology.
• Preferably holding a degree in economics, digitalization, or equivalent commercial or technical education.
• Strong ability to translate ideas both conceptually and visually to convincingly communicate with management and stakeholders across the organization.
• Excellent coordination skills with assertiveness, and ideally experience handling regulatory challenges and works council interactions.
• Comfort operating in an open-space office with transparent communication, solution-focused mindset, and ability to adapt flexibly within a fast-moving environment.
• Native-level German proficiency (C1) and solid English skills (B2).
• Possession of a valid work permit for Germany is mandatory.

About the Employer

Commerz Direktservice GmbH, a wholly owned subsidiary of Commerzbank AG, operates around the clock to support the bank's customers. With over 800 employees, the customer dialogue center merges digital accessibility with personalized service across multiple communication channels. The organization prioritizes customer-centric approaches, ensuring clients receive efficient, comprehensive, and friendly assistance.

Company Culture & Future Prospects

The team thrives on diversity and mutual support, embracing varied backgrounds from experienced professionals to newcomers. The company is evolving alongside its customers, continuously adopting innovative technologies and expanding service capabilities. Employees benefit from thorough onboarding, ongoing coaching, development opportunities, and collaborative environments that foster growth and performance.

Additional Information

Applicants must have authorization to work in Germany and meet language requirements urgently. The workplace fosters a solution-driven culture in a dynamic, open workspace environment.