Business Development Manager - Caribbean

Overview

The role focuses on promoting SSP Group's general insurance software solutions throughout the Caribbean territories, targeting new and existing clients such as insurers and MGAs. The goal is to nurture strong client relationships to maximize revenue and profitability by sourcing new business and maintaining current accounts.

Key Responsibilities

• Understand client needs thoroughly by gathering data, analyzing problems, and proposing effective solutions. Collaborate with stakeholders to ensure solutions are well implemented and clients' capabilities are enhanced.
• Develop and execute sales strategies in partnership with senior management, oversee sales teams' activities, cultivate and maintain customer relationships at leadership levels, and manage the bidding and post-sale processes to guarantee client satisfaction.
• Align promotional and sales activities with corporate marketing objectives. Authorize medium-scale client proposals and lead negotiations on both technical and commercial fronts with senior client representatives. Provide strategic feedback for marketing and product development efforts.
• Work closely with sales teams to provide customers with accurate assistance and advice. Ensure precise cost, effort, and risk estimates and manage sales support and technical content in proposals. Set performance metrics for continuous sales support improvement.
• Manage client services daily, setting service standards, monitoring team performance, and resolving client service issues promptly.
• Serve as the primary sales contact for the Caribbean region, achieve regional financial targets, and cultivate a strong brand presence across territories including Trinidad & Tobago, Jamaica, Barbados, Eastern Caribbean, and Dutch Caribbean.
• Develop thorough knowledge of client businesses, markets, gross written premium books, and potential within the SSP Group network. Formulate and maintain a business plan covering all SSP products and services in the region, ensuring actions are executed for profitable growth.
• Collaborate with internal account managers to identify cross-opportunities within the client base and leverage reference sites to support new business.
• Keep all clients and prospects well-informed about SSP's latest product developments and roadmaps, generate and maintain up-to-date prospect and account documentation in line with company processes.
• Provide product positioning insights and competitive feedback to product managers. Participate in roadshows and user groups to present company solutions.
• Partner with proposition and product teams to design market-relevant offerings that generate revenue and profitability.

Required Qualifications and Experience

• A degree in Business, IT, Finance, Insurance, or comparable professional qualifications, coupled with significant relevant experience, or substantial experience in a related role without degree.
• Extensive client-facing experience paired with strong commercial and financial knowledge within sales processes.
• Expertise in territory planning and new business development.
• In-depth knowledge of the Caribbean general insurance market, including broker, insurer, and MGA operations, regulatory frameworks (FSRC, FSC, CBTT), and core insurance software systems.
• Familiarity with SSP solutions considered advantageous.
• Proven track record of driving profitable business growth and achieving consistent business targets.
• Excellent skills in identifying, negotiating, and closing sizeable deals exceeding USD 1 million.
• Capable of coordinating multidisciplinary SSP teams to engage multiple organizational levels within large client companies.
• Understanding of commercial product pricing and strategic client engagement.

Additional Information

• Position type: Regular full-time role based in The Bahamas.
• Number of openings: 1