Brand Concierge - E-commerce Sales & Order Support Virtual Assistant

About the Role

Join TalentPop App as a Brand Concierge focusing on e-commerce sales and order support. In this remote position, you will be pivotal in helping customers navigate their online purchases, recovering lost sales opportunities, and offering tailored assistance that fosters customer trust and loyalty for top e-commerce brands.

Key Responsibilities

• Communicate with customers through chat, email, phone, and SMS to assist with inquiries, orders, and post-purchase requests, prioritizing conversion rates and satisfaction.
• Proactively identify and implement upselling, cross-selling, and bundling strategies to maximize average order value.
• Support subscription recovery efforts, abandoned cart follow-ups, winback campaigns, and other sales-focused interactions to enhance customer retention.
• Handle order tracking, product returns, exchanges, and cancellations with an emphasis on retaining sales whenever possible.
• Deliver a concierge-level, personalized brand experience to every customer interaction.
• Maintain precise customer records and analyze trends to help refine sales approaches and improve the buying experience.
• Work collaboratively with internal teams to provide feedback and enhance processes that increase conversions.

Candidate Requirements

• Minimum of one year experience in online or remote sales and customer service roles, especially within e-commerce.
• Demonstrated knowledge of upselling, cross-selling, abandoned cart recovery, subscription winbacks, post-purchase support, or product bundling is required.
• Excellent persuasive communication skills with an aptitude for building relationships and closing sales effectively.
• At least one year handling customer service through phone, email, or chat; e-commerce sales experience is highly advantageous.
• Familiarity with Shopify, CRM software, or customer engagement tools is a plus.
• Self-driven, goal-focused, and comfortable working in a fast-moving remote environment.

Technical Prerequisites

• Access to a PC or laptop equipped with an Intel i5 processor or better.
• Reliable internet connection with minimum 25 Mbps upload and download speeds.
• Quiet, professional home workspace suitable for conducting calls.

Benefits of Joining TalentPop App

• Opportunities to earn commissions along with annual performance-based salary increases.
• Paid time off for rest and revitalization.
• Health benefits including HMO coverage or a monthly health allowance.
• Recognition and performance rewards for outstanding team members.
• Fully remote position enabling work from the comfort of your home indefinitely.
• A supportive and friendly team environment with real potential for career advancement.

Important Application Instructions

• To have your application considered promptly, select "Brand Concierge" as your role during application.
• Enter the application code "ESOS" when prompted to ensure your submission is reviewed.

Seize the chance to join TalentPop App and become a vital part of e-commerce brands' success by helping customers complete their purchases with a top-tier service experience.