Branch Manager - YES Bank

About YES BANK

YES BANK, headquartered in Mumbai, ranks as the sixth largest private sector bank in India, offering a wide array of products and technologically advanced digital services to retail, MSME, and corporate clients. Established in 2004, it operates through a network of over 1,198 branches, approximately 180 BCBOs, and more than 1,345 ATMs across 300+ districts nationwide.

The bank emphasizes innovation in customer experience by leveraging technology, with over 90% of transactions conducted digitally, supported by YES Robot and WhatsApp Banking handling millions of queries and service requests monthly. YES BANK has a robust financial standing, with recent bond rating upgrades from leading agencies and a commitment to responsible banking and sustainability initiatives including ISO 14001:2015 certification covering 832 facilities.

YES BANK is dedicated to sustainable finance, demonstrated by launching India's first Green Bond and Green Fixed Deposit, and ranks highly in climate preparedness among scheduled commercial banks in India. The bank was also recognized among the top 50 Best Workplaces in BFSI for 2023.

Job Purpose

This role involves leading retail branch operations, focusing on meeting business goals, delivering excellent customer service, ensuring regulatory compliance, and nurturing a motivated, high-performing team aligned with the bank's vision.

Key Responsibilities

• Develop and execute branch-level sales strategies for retail banking products such as savings, loans, investments, and insurance to meet revenue targets.
• Identify local market opportunities to expand customer base and increase product penetration through cross-selling and upselling.
• Maintain superior customer service standards, handle customer issues promptly, and foster long-term relationships with customers and stakeholders.
• Manage daily branch operations adhering to internal policies, regulatory requirements, audit standards, and risk management protocols, ensuring proper documentation and security measures.
• Lead and motivate branch staff through training, coaching, and evaluations to achieve set performance goals and cultivate accountability and continuous improvement culture.
• Translate corporate strategies into branch action plans, promote innovation, support digital adoption, and drive operational enhancements.

Key Competencies

• Customer orientation, result-driven mindset, and commitment to quality.
• Strong problem-solving skills, professional entrepreneurship, and influential leadership.
• Ability to lead teams, manage change, and develop people effectively.
• Technical proficiency in MS Office and banking software, with solid understanding of retail banking products, services, and regulatory frameworks.

Success Metrics

• Achievement of sales and revenue targets at the branch level.
• High customer satisfaction scores and strong compliance and audit ratings.
• Engaged employees and positive performance metrics.

Eligibility

Applications are invited from any graduates interested in managing and leading retail banking operations.

Additional Information

Interested aspirants may apply by submitting their resumes via email.