Bilingual Quality Assurance Engineer

About the Role

Join a top-tier Canadian law firm known for its innovative and inclusive culture as a Bilingual Quality Assurance Engineer. Our team values excellence, teamwork, diversity, and the adoption of emerging technologies. As part of our dynamic environment, you'll contribute directly to ensuring high standards in our technology solutions for business operations across multiple offices in Canada.

Key Responsibilities

• Work collaboratively with the Manager, Quality Assurance to validate and test business applications, reducing operational risks.
• Lead, design, plan, and implement test scenarios, organizing deliverables, and addressing dependencies and obstacles.
• Draft, update, and confirm the accuracy of test plans, processes, and documentation to support implemented or upgraded solutions.
• Conduct various forms of testing such as functional, system, integration, regression, user experience, and user acceptance.
• Troubleshoot, analyze, and diagnose issues, offering prompt resolution support in non-production and production environments.
• Generate and present detailed testing reports to stakeholders, including IT management, trainers, project managers, and business leads.
• Identify patterns and areas for process improvements while developing recommendations for stakeholder consideration.
• Maintain and enhance the use of QA tools, applications, and standards, while ensuring core functionalities remain robust.
• Contribute to the development and operationalization of the QA Centre of Excellence, including promoting best practices and knowledge sharing within the team.
• Stay up-to-date with industry advancements and participate in feedback sessions to enhance the firm’s testing strategies.

Qualifications and Experience

• At least five years of hands-on QA experience, particularly in IT principles, testing methodologies, and the QA lifecycle—including script design, execution, and issue management.
• University degree is required.
• Bilingual in French and English.
• Experience in a professional services environment is a plus.
• Certifications such as CAST or CSQA are considered assets.
• Advanced computer literacy and a willingness to stay current with new technologies.
• Familiarity with test automation strategies and tools.
• Proficiency with tracking and collaboration platforms (e.g., Teams, SharePoint, ServiceNow), as well as remote access technologies (Citrix, VPN).
• Experience working with Microsoft Office Suite, document management systems, and programming or scripting (Perl, Java, JavaScript, Python, C#, PHP, Ruby, SQL, XML, HTML).
• Excellent analytical, organizational, and communication skills, with the ability to prioritize and juggle multiple tasks.

Benefits & Perks

• Comprehensive benefits from the start—including firm-paid insurance, wellness, and technology allowances.
• Competitive salary ranging from $85,000 to $96,000 annually (Toronto market rate), with overtime compensation and generous leave policies (including volunteer and birthday holidays).
• Ongoing opportunities for professional growth and development with a robust feedback culture.
• Commitment to diversity, inclusion, and equitable workplace practices, including strong community engagement.
• Supportive, collaborative work culture that spans legal and business teams.

Additional Information

• The recruitment process utilizes AI screening technology to enhance application review efficiency.
• Applicants requiring accommodation during recruitment are encouraged to make this known for appropriate support.