Behavioral Health Program Manager

About Pacific Health Group

Pacific Health Group is dedicated to enhancing lives through compassionate and person-centered healthcare and behavioral health services across California. Their integrated care model combines Behavioral Health, Enhanced Care Management, Community Supports, Community Health Workers, Street Outreach, and Care Coordination to boost health outcomes and eliminate barriers faced by communities.

Position Overview

The Behavioral Health Program Manager will lead Pacific Health Group's Behavioral Health Department by directing clinical operations, program development, quality enhancement, compliance, community partnerships, and staff growth. This role emphasizes delivering evidence-based, high-quality services while broadening care access through community engagement and integrated care efforts.

Key Responsibilities

• Provide leadership for clinical and operational aspects of the Behavioral Health Department.
• Manage daily program activities ensuring effective and quality service delivery.
• Design, launch, and assess evidence-based behavioral health initiatives.
• Optimize workflows to enhance clinical productivity, quality, and patient results.
• Monitor clinicians’ productivity, case distribution, and documentation standards.
• Facilitate interdisciplinary meetings and offer consultation on complex clinical situations.
• Support crisis management and provide guidance on high-risk cases.
• Engage in strategic planning and efforts to expand behavioral health programs.
• Lead community outreach to improve service accessibility for underserved groups.
• Collaborate with various teams like Street Outreach, CHWs, ECM, CS, and Care Coordination to deliver comprehensive care.
• Establish and nurture partnerships with county health departments, hospitals, healthcare centers, managed care plans, and community organizations.
• Represent the organization in community events, collaboratives, and health fairs.
• Identify service gaps and create outreach strategies that promote behavioral health access.
• Support county expansion through community collaboration and partnership building.
• Champion culturally sensitive, trauma-informed, and person-focused care in outreach programs.
• Supervise and mentor licensed and associate clinicians in clinical practice and development.
• Assist with diagnosis, treatment planning, documentation, and evidence-based therapies.
• Develop onboarding and continuing education for behavioral health staff.
• Conduct performance reviews, coaching, and professional growth planning.
• Promote a culture of accountability, teamwork, innovation, and ongoing learning.
• Assist recruitment, interviewing, hiring, and retaining behavioral health personnel.
• Ensure adherence to HIPAA, California behavioral health regulations, BBS standards, Title 22, payer policies, and organizational guidelines.
• Perform documentation audits and quality assurance assessments regularly.
• Monitor clinical outcomes using standardized behavioral health tools.
• Oversee risk management including crisis response, mandated reporting, duty to warn, and patient safety.
• Create corrective action plans and quality improvement measures as necessary.
• Maintain licensing, credentialing, and continuing education compliance.
• Forge strategic partnerships to expand the behavioral health network.
• Work with leadership on service growth, new program creation, and implementation of state initiatives such as CalAIM.
• Participate in community needs assessments and track emerging behavioral health trends.
• Support grant applications, partnership development, and organizational expansion strategies.
• Serve as a behavioral health representative for Pacific Health Group statewide.

Qualifications

• Master's degree in Social Work, Marriage & Family Therapy, Counseling, Psychology, or related behavioral health discipline.
• Active California license as LMFT, LCSW, or LPCC in good standing.
• At least three years of clinical experience post-licensure.
• Minimum three years of leadership or management experience in behavioral health.
• Proven supervisory experience for licensed or associate clinicians.
• Comprehensive knowledge of evidence-based behavioral health methods, regulations, HIPAA, BBS requirements, and integrated care models.
• Experience serving diverse populations with complex behavioral health challenges.
• Strong leadership, communication, organizational, and relationship skills.
• Doctorate degree preferred (PhD, PsyD, DSW).
• Experience with California CalAIM initiatives, ECM, Community Supports, Street Outreach, or CHW programs favorable.
• Background working with populations experiencing homelessness, serious mental illness, substance use disorders, or justice involvement beneficial.
• Established connections with county behavioral health, managed care, hospitals, or community organizations preferred.
• Experience in program development, quality improvement, and behavioral health expansion is an advantage.

Core Competencies

• Clinical Leadership
• Strategic Planning
• Community Engagement
• Program Development
• Behavioral Health Operations
• Quality Improvement
• Regulatory Compliance
• Crisis Intervention
• Staff Development & Coaching
• Relationship Management
• Conflict Resolution
• Data Analysis & Performance Improvement
• Trauma-Informed Care
• Cultural Competence and Humility
• Change Management

Success Indicators

• Consistently high-quality clinical outcomes.
• Full regulatory compliance and readiness for audits.
• Positive employee engagement, retention, and growth.
• Strengthened community partnerships and referral networks.
• Effective implementation of behavioral health initiatives.
• Accurate and timely clinical documentation.
• Achievement of departmental performance, quality, and operational goals.

Physical Requirements

• Willingness and ability to travel statewide as required.
• Able to sit, stand, walk, and work on computers for long durations.
• Occasionally capable of lifting up to 25 pounds.
• Participation in community meetings, outreach, and field visits.
• Reasonable accommodations provided to qualified individuals with disabilities.

Work Schedule and Compensation

This full-time role requires a schedule of Monday through Friday with occasional evenings and weekends. The position is based onsite with statewide travel expectations. The compensation range is $110,000 to $120,000 annually.

Benefits

• Medical, dental, and vision insurance plans.
• Paid Time Off (PTO) and recognized holidays.
• 401(k) retirement savings plan.
• Employee Assistance Programs.
• Support for professional development and continuing education.
• Opportunities for clinical supervision.
• Employee wellness programs.
• Career advancement options within a growing organization.

Equal Employment Opportunity

The organization is committed to an inclusive and respectful workplace, offering employment opportunities without discrimination based on legally protected characteristics such as race, gender, sexual orientation, disability, age, veteran status, and others as defined by law.

Employment Terms

This job description outlines general responsibilities and requirements without being exhaustive. Employment is at-will, meaning either party may terminate the relationship with or without cause or notice. Offers are contingent on successful background checks and credential validation.