Associate Support Engineer

Job Overview

The Associate Support Engineer serves as the initial point of contact for IT-related systems, software, and support inquiries. This role involves managing IT service requests and delivering comprehensive daily technical support to staff across the company's locations including Singapore, regional offices, and retail outlets throughout Asia Pacific. Support channels include phone, email, remote assistance, and direct face-to-face interactions.

Key Responsibilities

• Address IT system and software/service requests promptly and effectively.
• Deliver end-user technical support spanning computers, laptops, printers, mobile devices, projectors, and interactive screens.
• Maintain and manage hardware and software installations and upgrades to keep systems current and functional.
• Troubleshoot and resolve failures or bugs in systems, ensuring quick restoration of operations.
• Handle deployment of operating systems, applications, and patches across endpoint devices.
• Identify and escalate hardware/software issues to appropriate vendors when necessary.
• Maintain detailed records of troubleshooting steps and solutions applied.
• Recommend procedural or control improvements to enhance IT service performance and user satisfaction.
• Perform miscellaneous IT tasks as assigned by the IT team or management.

Qualifications and Skills

• Possess at least a Diploma in Computer Science, Information Technology, or related disciplines.
• Strong troubleshooting capabilities with working knowledge of Windows OS, Mac OS, and Office 365 suite.
• Effective oral and written communication skills to interact with diverse teams and users.
• Capability to apply critical thinking skills for solving complex or technical challenges independently or collaboratively.
• Fresh graduates are encouraged to apply, indicative of an entry-level opportunity.