Associate Engineer, Data Center

About the Role

Join a globally recognized professional network committed to creating economic opportunities and fostering a culture of trust, inclusion, and growth. As an Associate Engineer in Data Center operations based in Hillsboro, OR, you will play a hands-on technical role ensuring the reliability and efficiency of the organization's global infrastructure.

This position requires full-time, on-site attendance at the Hillsboro office with possible evening or overnight shifts (3:00 PM - 12:00 AM or 11:00 PM - 8:00 AM) to meet business demands.

Key Responsibilities

• Carry out hardware repairs such as replacing malfunctioning drives, DIMMs, fans, power supplies, and other components within servers and network equipment.
• Resolve advanced hardware issues escalated by contracted technicians and escalate complex problems to senior engineers or engineering teams as necessary.
• Install new SSDs and NVMe drives into servers.
• Perform fundamental troubleshooting at the Linux operating system and IPMI levels across various server platforms.
• Support engineering teams by assisting in diagnosing and fixing autobuild (Linux Kickstart) failures, including delayed node deployment issues.
• Identify and fix hardware-related network connectivity problems.
• Execute hardware setup and repair tasks outside of planned quarterly growth projects.
• Monitor and manage Jira tickets to ensure quality and timely resolution by contract technicians.
• Participate in onboarding and training new contracted data center technicians on operational tasks.
• Provide technical mentorship and guidance to contracted technicians to enhance service consistency and quality.
• Join an on-call rotation to support worldwide data center operations.

Candidate Profile and Qualifications

• Minimum of 1 year experience in data center engineering roles.
• At least 1 year of proficiency in Linux troubleshooting.
• Minimum 1 year experience in server hardware troubleshooting.
• Preferred candidates have a bachelor's degree or equivalent practical experience.
• Preferred experience includes over 2 years in data center engineering, Linux troubleshooting, and server hardware repair.

Additional Relevant Skills

• Hardware deployment and installation expertise.
• Familiarity with project management principles.
• Experience with ticketing systems such as Jira and ServiceNow.
• Strong Linux/Unix system knowledge.
• Skills in diagnosing server and network hardware issues.

Compensation and Benefits

The salary range is $74,000 to $122,000 annually, with actual pay based on experience, skillset, certifications, and location. The total compensation package may include bonuses, stock options, benefits, and additional incentives. Commitment to equitable pay and inclusion is a cornerstone of the organization's policies.

Equal Opportunity and Accessibility

The company is proud to be an equal opportunity employer, welcoming applicants regardless of race, color, religion, gender identity, age, disability status, veteran status, sexual orientation, or other protected categories. Reasonable accommodations are available for applicants with disabilities upon request.

Potential candidates may request modifications such as alternative document formats, accessible interview locations, or assistive services like interpreters or service animals. Accommodation requests receive prompt consideration within three business days.

Legal and Privacy Notes

The employer complies with local fair chance hiring ordinances and relevant pay transparency regulations governing federal contractors. Candidate and employee data privacy is managed with strict adherence to transparency and legal standards.