Analista de Sucesso do Cliente

About the Role

This position, represented by a partner company based in Brazil, seeks an Analista de Sucesso do Cliente to help clients maximize the benefits of their technology solutions. The role integrates consulting, relationship management, data insight, and customer advocacy to build lasting partnerships, supporting client business achievements while working remotely combined with periodic onsite visits.

Key Responsibilities

• Proactively manage a portfolio of customers by prioritizing accounts according to their business value, needs, and level of engagement.
• Maintain adherence to customer success procedures and playbooks, ensuring CRM systems and action plans are regularly updated.
• Track customer success indicators and develop plans aimed at supporting business objectives and enhancing outcomes.
• Act as a consultant by providing best practice guidance and fostering solution adoption through effective tool utilization.
• Lead strategic follow-ups, deliver training, and present achievement results to clients.
• Establish strong connections with stakeholders ranging from operational teams to leadership levels.
• Conduct regular face-to-face visits to strengthen partnerships and uncover improvement opportunities.
• Serve as the primary advocate for customers within the organization to ensure their needs are met.
• Monitor account health signals and proactively address issues to prevent customer dissatisfaction and reduce churn risks.
• Identify and facilitate expansion possibilities including adding new solutions or upgrades.
• Contribute towards ongoing enhancements within the customer success team.

Candidate Requirements

• Experience in customer success, account management, or managing B2B client relationships.
• Residence in São Paulo city or its metropolitan area to support in-person client engagements.
• Willingness to travel frequently for meetings and customer visits.
• Proficient use of Microsoft Office or Google Workspace, especially spreadsheets and presentation tools.
• Strong strategic communication capabilities with a consultative style to build trust and influence.
• Independent and solution-driven mindset with urgency and effective time management.
• Capable of working efficiently from a home office setting.
• Experience in healthcare revenue cycles (billing, accounts receivable, denial management) is advantageous.
• Familiarity with Customer Success methodologies and frameworks is preferred.

Benefits and Working Conditions

• Remote work arrangement with occasional onsite client visits.
• Flexible food and meal allowance provided via a benefits card.
• Health and dental insurance coverage.
• Allowance for home office expenses.
• Flexible working hours with a weekly workload of 40 hours and a two-hour lunch break.
• Birthday leave granted.
• Access to wellness programs including workplace wellness activities and Gympass.
• Partnership opportunities with educational and professional development institutions.
• Engagement within an innovative and collaborative technology environment focused on delivering client value.

Additional Information

The role involves working through a technology-driven recruitment platform utilizing AI for objective and efficient candidate matching while ensuring privacy compliance and human decision-making in the final hiring process.