AI Agent Payment Business Analyst

About the Company

We develop payment and money transfer solutions seamlessly integrated into messaging apps and digital platforms, utilizing regulatory-compliant stablecoins. Our initiative operates under the special regulatory framework provided by the National Bank of Kazakhstan, ensuring a secure and compliant environment fostering innovation in digital finance. Our team works collaboratively across technology, finance, and compliance areas to deliver smooth and efficient user experiences for both consumers and businesses. The workplace encourages experimentation, practical approaches, and impact-driven results. Join us as we shape the future of cross-platform payment systems.

Role Overview

The AI Agent Payment Business Analyst role is a full-time remote position focused on examining user interactions with AI-powered payment processes within messaging services and platforms. Responsibilities include collecting and analyzing user and transaction data, preparing comprehensive business requirement documents, and designing enhancements for agent dialogues, workflows, and overall payment journeys. This role requires close cooperation with product, engineering, and compliance teams to improve business rules, introduce new capabilities, and maintain alignment with regulatory and operational standards. The candidate will produce clear reports, offer insights to stakeholders, and assist in creating training resources for both internal staff and external users. The goal is to align AI agent conduct with business goals, user expectations, and secure payment operations.

Key Qualifications

• Proficient analytical abilities to decode data, map out processes, and articulate precise business requirements.
• Strong communication skills for collaboration across teams and presenting conclusions to stakeholders.
• A customer-focused approach to understand end-user requirements and create straightforward, user-friendly payment experiences.
• Experience in developing training materials and aiding onboarding for internal teams or partners.
• Awareness of sales principles to identify opportunities for product adoption, upselling, and enhancing customer value.
• Professional background in payments, fintech, banking, or digital platforms is advantageous.
• Experience or knowledge of AI-driven or chatbot interface design and workflow optimization is beneficial.
• A bachelor's degree in Business, Economics, Finance, Information Systems, or related fields, or equivalent relevant experience.
• Ability to work efficiently in a remote, fast-evolving environment with changing regulatory and product demands.