Account Manager

About the Role

Royal York Property Management is seeking a seasoned Account Manager to oversee the experiences of property owners and tenants across various active property management portfolios. This position involves maintaining momentum in file processing, keeping clients well-informed, managing urgent matters promptly, and ensuring strong organization in a fast-paced, high-volume setting.

Key Responsibilities

• Serve as the primary contact for property owners and tenants throughout the management lifecycle.
• Simultaneously handle multiple client and property files with exceptional organizational skills and diligent follow-up.
• Provide timely, proactive updates to owners about ongoing activities, pending tasks, and upcoming steps.
• Address urgent matters swiftly, professionally, and clearly.
• Coordinate actions between owners, tenants, internal teams, vendors, and property management operations.
• Collect, review, and monitor necessary documentation in accordance with company protocols.
• Keep the CRM database up-to-date, including notes, tasks, follow-ups, status updates, and progress tracking.
• Detect and address stalled files, overlooked follow-ups, client concerns, or service issues before escalation occurs.
• Use sound judgment to escalate issues early as needed, safeguarding client satisfaction.
• Support a structured, process-oriented client experience from beginning to end.

Qualifications and Experience

• 3 to 5+ years in Account Management, Client Success, Relationship Management, Property Management, or similar client-focused roles.
• Proven expertise in handling multiple clients, accounts, properties, or files simultaneously.
• Strong communication skills with the ability to confidently manage owner, tenant, or client concerns.
• High adherence to processes with experience working within structured CRM workflows.
• Excellent follow-up abilities, task prioritization, and accuracy in documentation.
• Ability to remain composed under pressure and swiftly prioritize tasks in a high-volume environment.
• Professional judgment in handling complaints, escalations, deadlines, and sensitive client issues.

Preferred Skills

• Background in property management, leasing, real estate operations, or housing-related fields.
• Experience managing relationships involving both clients and end users, such as owners and tenants, or customers and vendors.
• Familiarity with SLA-driven, operations-intensive, or service-based environments with high volumes.
• Comfort using AI or tools to enhance documentation, reporting, summaries, and operational efficiency.

Technical Requirements for Remote Work

• Dual monitor computer setup.
• Computer with at least 16GB RAM.
• Stable internet connection with speeds over 100 Mbps.
• Webcam for virtual meetings.
• Noise-cancelling headset for clear communication.

Compensation

Detailed compensation information will be provided during the interview phase.