Account Manager - Flightscape Solutions

Overview

This position is focused on ensuring the success of the Flightscape team by overseeing sales and managing customer relationships for Flightscape's airline operational solutions, including flight and crew planning, operational tracking, rosters, and flight management tools critical to airlines' operations and cost optimization across Australasia and adjacent regions.

Role Purpose

Responsible for managing customer success and satisfaction for airline clients primarily in Australasia, South Pacific, and South Asia, this role serves as the daily point of contact to drive expansion of services, sales growth, and increased revenue opportunities.

Principal Accountabilities

• Lead strategic regional account planning providing robust revenue projections essential for budget planning.
• Elevate engagement by promoting executive-level value-based solution selling.
• Utilize industry experts and presales teams to execute complex sales strategies.
• Manage partnerships with technology, service, and trade partners to leverage mutual benefits.
• Apply B2B sales frameworks effectively, including pipeline management, account plans, and contract negotiations.
• Engage in lean experimentation to enhance solution selling of advanced and emerging technologies.
• Take ownership of improving customer satisfaction and Net Promoter Scores continuously.
• Collaborate cross-functionally to align product roadmaps, market research, and account-based marketing strategies.
• Meet and exceed sales quotas through direct selling of Flightscape products and services.
• Develop and maintain strong customer and stakeholder relationships across all levels.
• Provide accurate sales pipeline updates, manage reporting, and execute tactical sales plans.
• Conduct product demonstrations and technical briefings for prospective customers.
• Represent the company at conferences and arrange regional sales events to increase brand visibility and lead generation.
• Stay well-informed on Flightscape offerings and competitive market landscape.
• Adhere to established sales policies, pricing guidelines, and best practices for service offerings.
• Develop expertise in the flight services industry to achieve personal and organizational objectives.
• Maintain integrity and respect in all internal and external dealings.
• Leverage established relationships to unlock new sales opportunities and increase customer spending.
• Validate customer needs and budgetary readiness for purchasing decisions.
• Formulate tailored selling strategies involving partnership and team collaboration.

Qualifications and Experience

• Minimum of five years’ experience in aviation-related software sales or account management within operational solutions, specifically working with airlines in the region.
• Proven history of successful complex B2B sales and managing airline operational accounts.
• Established credible individual brand and trusted relationships with key accounts locally.
• Consistent achievement of revenue targets in dynamic, high-growth environments.
• Strong ability to engage customers with futuristic vision and value-based selling approach.
• Experience collaborating with cross-disciplinary and geographically diverse teams.
• Deep knowledge of enterprise software sales best practices and standards.
• Exceptional organizational, multitasking, and time management skills.
• In-depth airline industry knowledge.
• Excellent verbal and written communication skills in English and Bahasa/Indonesian.

Desirable Attributes

• Exposure to analytics software, AI, algorithms for planning, and constraint theory.
• Experience working in a global multinational company environment.

Additional Information

CAE’s mission is to enhance global safety through innovation in simulation and training. The company values bold ideas, collaboration, and personal growth. CAE is an equal opportunity employer committed to diversity and inclusion and provides reasonable accommodations upon request. Applications may be processed with AI-assisted tools, but all decisions involve human review.