Account Manager

About the Role

Royal York Property Management is seeking skilled Account Managers to oversee the experience of property owners and tenants across active management portfolios. The position demands proactive management of multiple files, effective communication, swift issue resolution, and impeccable organization in a fast-paced, high-volume setting. This role goes beyond basic customer service by requiring full ownership of client outcomes and coordination among owners, tenants, internal teams, and service vendors.

Key Responsibilities

• Serve as the primary contact for property owners and tenants during the management lifecycle.
• Efficiently manage numerous active client and property files simultaneously with disciplined follow-up and organization.
• Deliver proactive updates to owners, clearly communicating current status, pending items, and next steps.
• Address urgent situations promptly with professionalism and transparent communication.
• Coordinate actions between owners, tenants, internal departments, vendors, and property operations teams.
• Gather, evaluate, and monitor required documentation consistent with company protocols.
• Maintain accurate CRM records including notes, tasks, updates, and file progression.
• Proactively identify bottlenecks, missed follow-ups, client concerns, and service challenges before escalation.
• Escalate issues early when necessary to safeguard client satisfaction using sound judgment.
• Support and uphold a structured, process-driven client journey throughout engagement.

Candidate Requirements

• 3 to 5+ years of experience in Account Management, Client Success, Relationship Management, Property Management, or client ownership roles.
• Demonstrated ability to handle multiple accounts, clients, properties, or files concurrently.
• Excellent communication skills and confidence managing owner, tenant, or client inquiries and concerns.
• Strong process adherence and ease of operating within CRM-based workflows.
• Proficient in follow-up routines, task prioritization, and precise documentation.
• Composure under pressure and capacity to prioritize effectively in a high-demand environment.
• Exercising professional judgment in complaint management, escalations, deadlines, and sensitive issues.

Preferred Qualifications

• Background in property management, leasing, real estate operations, or housing sectors.
• Experience managing relationships with both clients and end-users such as owners and tenants or customers and vendors.
• Familiarity with high-volume, SLA-focused, operation-intense service environments.
• Comfortable utilizing AI and related tools to enhance documentation, reporting, summaries, and efficiency.

Technical Requirements for Remote Work

• Dual monitor computer setup.
• Minimum 16GB RAM on computer.
• Reliable internet connection with speed of 100+ Mbps.
• Functional webcam.
• Noise-cancelling headset for communication clarity.

Compensation

Complete salary information will be disclosed during the interview phases.