Account Manager

Company Overview

A client platform integrates AI with a flexible, global workforce to support brands in scaling customer service and data annotation efficiently, cost-effectively, and on demand. This model eliminates traditional contact center overhead, provides instant pay to workers, and empowers workforce autonomy.

Job Summary

The Account Manager will oversee extensive data annotation programs, ensuring seamless operations, compliance, and high client satisfaction. This role serves as the key link between various stakeholders and internal teams working on multilingual workflows.

Key Responsibilities

• Serve as the primary point of contact for clients and stakeholders.
• Manage project schedules, deliverables, and resolve issues promptly.
• Ensure projects adhere to quality, productivity, and compliance benchmarks.
• Detect operational risks, staffing shortages, and workflow obstacles; develop and apply corrective measures.
• Assist with workforce planning and scaling efforts.
• Monitor key performance indicators, service level agreements, workforce metrics, and overall account status.
• Lead progress reviews, reporting, and communications.
• Coordinate activities among operations, quality assurance, recruitment, training, and production teams for successful project delivery.
• Maintain up-to-date documentation, processes, and project tracking records.
• Collaborate effectively with multilingual teams managing AI data workflows.
• Initiate and promote continuous improvements to enhance operational effectiveness and customer satisfaction.

Qualification Requirements

• At least 3 to 5 years' experience in account management, operations, project management, or client services.
• Familiarity with data labeling, AI operational processes, content moderation, BPO, or digital operations environments.
• Experience handling enterprise or high-volume operational accounts.
• Strong analytical skills with adept problem-solving capabilities.
• Ability to juggle multiple priorities within a dynamic, fast-paced environment.
• Excellent skills in stakeholder engagement and communication.
• Experience with KPI tracking, SLA enforcement, and operational dashboard utilization.
• Detail-focused and well-organized.
• Previous experience in managing remote or distributed teams.
• Background in vendor management or workforce operations beneficial.
• Capability to work efficiently with cross-functional and multicultural teams.
• Proficient in using spreadsheets, reporting tools, and project tracking software.
• Knowledge of AI training data, annotation workflows, or trust and safety operational processes advantageous.

Additional Details

Work Location: Remote position based in Singapore.
Employment Type: Full-time role.

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