仕事内容

Position Overview

This Account Manager role involves overseeing a portfolio of partner agents with the primary goal of establishing and nurturing relationships that position Study Group as the preferred provider of higher education programs. Accountability includes meeting student enrollment targets and profit objectives, with a focus on broad KPIs such as increasing student applicants, expanding market presence, fostering valuable collaborations, and offering market insights to university partners for product enhancement.

Key Responsibilities

Develop and carry out sales account strategies and plans.
Manage applicant pipelines and support conversion efforts.
Collaborate with sales and marketing teams to identify market trends and recruitment opportunities.
Maintain a robust partner network, ensuring compliance with service level agreements to boost customer satisfaction.
Recruit, onboard, and train new agents, representing the company at exhibitions and recruitment events.
Identify opportunities and risks within partner growth, applying active management.
Provide high-quality product and procedural training to agents.
Monitor competitors to enhance market awareness and analysis.
Act as the product expert within the country, leading assessments of product opportunities.
Create and implement Sales Action Plans with university and channel partners.
Lead brand enablement efforts through education and training across sales teams and partners.
Coordinate in-market visits and facilitate market insights gathering from university partners.
Manage budgets including scholarship distributions.

Location Scope

The role covers Southern and Central Africa regions.

Candidate Profile

Native speaker of the country’s local language and fluent in English.
Customer service-focused with consultative sales aptitude.
Proficient computer skills.
Ability to thrive in high-pressure environments.
Excellent communication, presentation, and interpersonal skills.
Strong organizational abilities with a track record of meeting deadlines and targets.
Capable of working independently and collaboratively within teams.
Experience with CRM systems and data analysis tools such as Salesforce and Power BI to interpret business trends and pipeline status.
Familiarity with local student recruitment and agent networks.
Effective communicator able to influence agent decision-making.
Well-informed about market demands and trends.

Preferred Experience and Attributes

Background in B2B or channel sales is advantageous.
Understanding of international education systems.
Experience with CRM tools including Salesforce or Power BI.
Experience in cold calling is preferred.
Achievement-driven and results-oriented mindset.
Strong motivation and aspiration to excel.
Positive, enthusiastic, and mature professional demeanor.
Cultural and linguistic sensitivity.
Flexibility to adapt to changing priorities and adjusted work hours.
Resilience under pressure and during challenges.

About Study Group

Study Group is a prominent international education provider committed to supporting students worldwide in achieving their educational goals. Through university partnerships and diverse studying modes—including face-to-face, online, and hybrid courses—Study Group offers top-tier academic services. Their global network and innovative digital platform, Insendi, provide students with accessible, cutting-edge learning experiences.

Organizational Policies

Study Group maintains rigorous safeguarding standards to enhance student experiences and outcomes. Successful candidates will undergo comprehensive background checks including criminal record verification relevant to the country, references, identity and work eligibility confirmation, as well as education validation. The company promotes equal opportunity employment, embracing diversity and inclusion, ensuring confidentiality and secure handling of personal information in compliance with privacy policies.

Account Manager

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