Account Management Executive

About Wolt

Wolt develops technology aimed at enhancing everyday living through simplicity, enjoyment, and income opportunities worldwide. Founded in 2014 initially for restaurant food delivery, it now extends to delivering almost any product across 500+ cities in 30 countries. In 2022, Wolt merged with DoorDash to expand its global reach. Working here involves continuous learning, building, and delivering solutions in a dynamic and challenging environment fueled by entrepreneurial drive.

Role Overview

We seek a seasoned and strategic Account Manager with a strong "service-first" mindset and analytical approach to join one of Europe's fastest-growing firms. This role is critical for nurturing and ensuring success for our restaurant partners in Germany as Wolt's scope and offerings continue to expand.

Key Responsibilities

• Manage a personal portfolio of restaurant clients, maintaining full ownership of post-onboarding relationships.
• Conduct detailed portfolio performance analyses alongside regular quality and satisfaction assessments.
• Engage with restaurant partners via telephone, providing analytical after-sales support to boost partner outcomes.
• Establish robust customer relationships through consistent and clear communication.
• Report on account statuses comprehensively.
• Introduce new services and marketing initiatives to existing partners.
• Serve as a principal link between operations teams and restaurant partners.
• Collaborate closely with marketing to strategize and execute campaigns with restaurant partners.
• Continuously analyze local market trends and monitor competitor activities, delivering insights and reports.

Candidate Profile

• Fluency in German and conversational proficiency in English.
• Over 2 years of experience in account management, sales, project management, customer support, consulting, or marketing roles.
• Proven ability to deliver results in fast-paced environments.
• Excellent verbal and written communication skills tailored for relationship building and audience engagement.
• Strong understanding of sales principles with the capability to provide exceptional partner experiences.
• Effective time management skills and a solutions-oriented mindset.
• High levels of responsibility and proactivity.
• Experience with analytical dashboards (such as Looker or Power BI) and data-driven decision making; advanced proficiency in Microsoft Excel or Google Sheets.

What We Offer

• A fast-growing technology workplace with a startup culture.
• Meaningful work impacting our retail partners' growth and success.
• An inclusive, innovative, and supportive team environment encouraging continuous enhancement.
• Opportunities for personal and professional development globally.

Application Process

• Initial screening conversation to mutually explore fit.
• Interview with the prospective manager.
• Case study presentation to demonstrate suitability for the role.
• Final discussion to confirm an ideal match.

Our Commitment

Dedicated to fostering diversity and inclusion within our team and larger community, we welcome candidates from all backgrounds to innovate and excel.