ZoomInfo Product Specialist

About Resolv Global

Resolv Global is a provider of scalable multilingual BPO solutions designed to help companies operate seamlessly across borders and time zones. It maintains 12 global delivery hubs with team members proficient in over 18 languages. The company supports flexible staffing models including onsite, hybrid, and fully remote arrangements for various functions such as customer service, technical support, back-office operations, financial services, sales, and specialized roles. Trusted by more than 50 clients including Fortune 500 enterprises, Resolv Global delivers dependable global workforce solutions.

Role Overview

This full-time remote position is for a ZoomInfo Product Specialist to join Resolv Global. The specialist will be responsible for configuring and optimizing the ZoomInfo platform for both internal teams and client use. Key duties include setting up workflows, curating lists, and integrating ZoomInfo with CRM and sales engagement tools.

Key Responsibilities

• Manage configuration and continual optimization of ZoomInfo to maximize its effectiveness for prospecting and lead generation.
• Create and maintain workflows, contact lists, and system integrations, particularly linking ZoomInfo with CRM and sales platforms.
• Monitor data quality, track usage metrics, and analyze return on investment to drive platform performance improvements.
• Collaborate with sales and customer service teams to enhance outreach strategies and prospecting success.
• Stay informed about ZoomInfo product updates and recommend enhancements or new features implementation.
• Support cross-functional initiatives leveraging ZoomInfo data for account intelligence and lead generation.

Qualifications and Skills

• Proven expertise in configuring and managing ZoomInfo or comparable sales intelligence software.
• Strong analytical abilities to interpret data and performance metrics, converting insights into actionable steps.
• Effective communication skills for user training, documentation development, and teamwork across diverse regions.
• Familiarity with HubSpot CRM and understanding of B2B sales workflows.
• Self-motivation and ability to manage multiple tasks independently within a remote work setting while maintaining great attention to detail.
• Experience in BPO, SaaS, or technology-enabled services environments is advantageous; knowledge of global business operations and multilingual teams is a plus.