Warranty Technician

About Finning and the Role

Finning Canada is hiring for two permanent Warranty Technicians based in Alberta or British Columbia. This role operates Monday to Friday from 7:00 AM to 3:00 PM, totaling 40 hours per week, with a salary range from $75,000 to $102,700 plus bonus and benefits from day one.

Role Responsibilities

• Evaluate equipment warranty coverage to decide claim eligibility.
• Examine service work orders and repair documentation for compliance with warranty standards.
• Prepare, submit, and monitor warranty and goodwill claims with manufacturers and suppliers.
• Investigate and resolve discrepancies in warranty registrations.
• Serve as a liaison between service teams, suppliers, and manufacturers concerning warranty issues.
• Provide support and guidance to branch staff on warranty procedures and claim requirements.
• Assist in implementing new warranty processes and best practices.
• Ensure qualifying repair costs are appropriately assigned to warranty or policy accounts.
• Return incorrect charges for adjustment when necessary.

Qualifications and Skills

• Experience in warranty management, service operations, equipment maintenance, or a related discipline.
• Knowledge of technical failure analysis and repair documentation.
• High accuracy in auditing records and attention to detail.
• Strong organizational and time management capabilities.
• Effective verbal and written communication skills.
• Ability to handle heavy workloads and prioritize tasks effectively.
• Problem-solving skills with strong analytical thinking.
• Proficiency in Microsoft Office tools.

Preferred Background

• Experience with heavy machinery, construction or mining equipment industries.
• Understanding of warranty claim processes and manufacturer programs.
• Familiarity with service department operations and work order systems.
• Mechanical aptitude and product knowledge related to equipment.

Work Environment and Benefits

• Consistent weekday schedule with daytime hours.
• Collaborative team setting.
• Opportunity to closely work alongside service, parts, and manufacturer teams.
• Potential for career advancement and growth.

Equal Opportunity and Accommodations

Finning is an equal opportunity employer committed to diversity and inclusion. The company welcomes candidates from all backgrounds and identities, prohibits discrimination on various personal characteristics, and offers accommodations during the recruitment process. Candidates needing adjustments can notify their recruiter.