Visitors Services Lead

Job Overview

The Visitors Services Lead at ilmi - عِلمي is responsible for spearheading the visitor services division by delivering outstanding experiences for VIP and VVIP guests. This role involves managing visit protocols, coordinating with various stakeholders, and ensuring visitor service operations consistently reflect the organization’s high standards of hospitality and professionalism.

Key Responsibilities

• Plan and oversee all aspects of VIP and VVIP visits, ensuring a flawless and comprehensive visitor journey.
• Create and enforce visitor service standards, protocols, and operational procedures.
• Collaborate closely with internal protocol teams, executive offices, and relevant stakeholders to organize official visits.
• Manage scheduling, itineraries, logistical arrangements, and hospitality for high-profile guests.
• Act as the central coordinator for all VIP and VVIP visitor needs and requirements.
• Ensure every interaction point with visitors embodies ilmi’s brand values and excellence in service.
• Lead daily visitor service operations and supervise the activities of the visitor service team.
• Work with internal departments to guarantee that exhibitions, facilities, and visitor experiences are prepared and in optimal condition.
• Support official functions, executive events, and ceremonies requiring protocol management.
• Handle sensitive visitor requests with utmost professionalism, discretion, and confidentiality.
• Gather visitor feedback, monitor service quality, and propose enhancements.
• Prepare detailed visit reports, service analyses, and operational briefings for management.
• Drive continuous improvement of visitor service systems, policies, and processes based on best practices.
• Perform additional related tasks as assigned.

Qualifications and Experience

• Saudi national.
• Bachelor’s degree in Hospitality Management, Business Administration, Communications, or a closely related discipline.
• Between 4 to 6 years of professional experience in visitor services, protocol, hospitality, customer experience, or similar areas.

Proficiency in both Arabic and English languages is preferred.