TMS Patient Care Coordinator

About Clarity Clinic

Clarity Clinic is a private interdisciplinary practice that integrates Psychiatrists, Advanced Practice Providers, Psychologists, and Therapists. Our mission is to comprehensively guide individuals toward mental clarity and wellness through exceptional holistic care. We offer a variety of specialized treatments including medication management, psychological assessments, and psychotherapy tailored to support clients at any stage of life. Our multidisciplinary approach is designed to redefine accessible and comprehensive mental health care.

Role Overview

We are seeking a TMS Patient Care Coordinator based at our Arlington Heights location, working onsite full-time with a fixed schedule from 12:00 PM to 8:30 PM, Monday to Friday. This position involves facilitating treatment sessions for patients diagnosed with Major Depressive Disorder (MDD), Obsessive-Compulsive Disorder (OCD), and other mental health conditions. Transcranial Magnetic Stimulation (TMS) is an FDA-approved, non-invasive, and non-systemic treatment for depression and OCD. The coordinator will administer TMS therapy under supervision while supporting patient recovery and tracking treatment outcomes.

Key Responsibilities

• Educate and consult with prospective patients interested in TMS therapy.
• Administer TMS treatments to patients consistently and safely.
• Ensure a secure and therapeutic environment during all treatment sessions.
• Handle administrative duties such as managing leads, reporting clinical statistics to management, scheduling patient appointments, collecting copayments, and maintaining HIPAA-compliant medical records.
• Participate actively as a clinical team member, engaging in meetings and collaborative activities.
• Support clerical processes by providing documentation for insurance preauthorization and claims reimbursement.
• Deliver excellent customer service experiences in every patient interaction.
• Perform additional related duties as assigned by management.

Expected Skills and Competencies

• Adaptability to dynamic clinical environments and evolving patient needs.
• Collaboration with multidisciplinary healthcare teams to ensure integrated care delivery.
• Effective communication with patients, families, and healthcare professionals about TMS procedures and treatment plans.
• Commitment to ongoing education and staying updated on TMS advancements and best practices.
• Precise documentation and maintenance of treatment records respecting patient confidentiality.
• Patient-centered care demonstrating empathy and attentiveness to patient comfort and inquiries.
• Proactive problem-solving during treatment challenges using critical thinking.
• Strict adherence to safety guidelines concerning TMS equipment use and patient care.
• Technical proficiency in the operation, setup, calibration, troubleshooting, and maintenance of TMS machinery.

Qualifications

• Bachelor’s degree in Psychology, Neurobiology, Social Work, Pre-Med, or related disciplines from an accredited university.
• Strong oral communication and organizational skills.
• Familiarity with Microsoft Office software, billing systems, and insurance processes.
• Experience or knowledge in clinical interviewing techniques.

Compensation and Benefits

• Hourly pay range: $25.00 to $27.00.
• Comprehensive benefits including health, dental, vision coverage, and Employee Assistance Program (EAP) services.
• Monthly reimbursement for wellness services.
• 401(k) plan with up to 4% matching contributions.
• Opportunities available for professional growth and development.
• Paid time off including accrued vacation and sick/wellness days.

Equality and Safety

We celebrate diversity and encourage applications from individuals of all demographics including minorities, LGBTQ+ communities, various age groups, and nontraditional backgrounds. We are an equal opportunity employer and assess candidates free of bias regarding race, gender, religion, disability, veteran status, and other protected categories.

Important Applicant Notice

Be vigilant against sophisticated job scams. Official recruiting communications come only from @claritychi.com email addresses. Interviews will be conducted via phone or video only. No fees or software downloads will be requested during hiring processes. Please take caution and refer to consumer protection resources to avoid fraud.