Terminal Supervisor

About Sydney Airport

Sydney Airport is a dynamic and fast-paced environment shaping the future of air travel, connecting the world through energy and collaboration. Backed by inspiring leaders and supportive teams, the airport continuously adapts and grows, driven by a commitment to excellence and innovation. Significant capital investment is paving the way for new opportunities and career paths within this premier Australian gateway.

Role Overview

The Terminal Supervisor plays a critical leadership role within Sydney Airport’s front-line operations, overseeing activities that ensure a safe, secure, and seamless experience for millions of passengers annually. This position is a 12-month maximum term contract with potential extension, involving management of terminal and landside operations, stakeholder engagement, and operational resilience.

Key Responsibilities

• Lead operational responses across terminal and landside areas to maintain safety, compliance, and operational efficiency.
• Provide authoritative leadership to on-ground teams and service providers during daily operations and emergency incidents.
• Promote and uphold superior customer service by encouraging professionalism, responsiveness, and care.
• Make prompt and informed decisions under pressure, including during medical, security, or emergency events, and escalate issues to senior management when needed.
• Monitor terminal presentation, passenger flow, and service quality through active engagement and addressing issues proactively.
• Manage relationships with internal units, government bodies, and third-party service providers to ensure coordinated operations.
• Support emergency management execution, security compliance, and operational continuity during planned or unplanned disruptions.

Candidate Profile

• Experienced operational leader adept at working in high-stress, complex settings, preferably in aviation, transportation, or major infrastructure sectors.
• Skilled in stakeholder management, conflict resolution, and effective collaboration with multiple agencies.
• Committed to maintaining safety, security, and service standards in fast-moving environments.
• Flexible to work rotating shifts and assume operational decision-making responsibilities at all hours.
• Minimum educational qualification: Higher School Certificate or equivalent.
• Desirable certification includes current First Response Medical or First Aid training.
• Eligibility to obtain an Aviation Security Identification Card (ASIC) and Airside Driver Authority (ADA Cat 2) is required.

Additional Information

This position offers a unique opportunity to lead and influence operational excellence at a nationally significant transport hub. Sydney Airport promotes equality and encourages applications from First Nations Australians and individuals from culturally diverse backgrounds.