Telecom Analyst – IT

About the Role

Codentrel, a technology solutions provider located in Mississauga, Ontario, is on the lookout for a Telecom Analyst – IT to join its team. This position centers on supporting and maintaining mobile device operations, resolving hardware and software issues, and ensuring telecommunications function efficiently across the company.

Primary Responsibilities

• Provide direct support for Samsung and BlackBerry mobile devices, including troubleshooting hardware and software problems.
• Offer excellent customer service, leveraging strong organizational skills along with written and verbal communication abilities; proficiency in French is a plus.
• Assist in configuring, upgrading, and applying updates, including OS, firmware, and patches, particularly for Android smartphone devices, following corporate standards.
• Conduct general telecom maintenance tasks, support clients, assist with new device deployments, and manage issue resolution.
• Identify and solve technical problems concerning mobile devices and applications, escalating issues when necessary.
• Work in cooperation with the Service Desk team to prioritize and complete service requests efficiently.
• Maintain clear communication with vendors and internal teams to facilitate operations.
• Participate in product testing as needed to ensure quality.
• Ensure operational preparedness which includes availability for after-hours support and occasional travel.

Required Qualifications and Skills

• Completed college diploma or university degree relevant to the field.
• At least 2 years of professional experience in a related role; telecom industry experience is beneficial but not essential.
• Fundamental knowledge of Microsoft Office Suite, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management systems.
• Demonstrated ability to support operations and implement technology solutions effectively.
• Familiarity with Telematics Technologies is considered an advantage.
• Experience with Business Intelligence tools such as Power BI is favorable.

Key Competencies

• Strong analytical thinking and adept problem-solving capabilities.
• Efficient multitasking and excellent time management skills.
• Motivated, flexible, and works well in a cooperative team environment.
• Customer-focused approach with exceptional communication skills.

Working Conditions

• Typical working hours from 8:00 AM to 5:00 PM with occasional evening or weekend duties to meet project deadlines or support production needs.
• Role may require prolonged periods of sitting and the ability to lift items exceeding 20 pounds.
• Job includes occasional travel requirements.