Technical Support Specialist - International Service

About the Role

Located at our Wolfertschwenden site in Bavaria, you will contribute to our Post-Sales Products division by providing expert technical support and assistance to customers and subsidiaries internationally.

Key Responsibilities

• Handle and resolve technical complaints efficiently and professionally.
• Collaborate closely with specialized departments to solve complex technical issues.
• Provide technical assistance regarding machine malfunctions to customers and subsidiaries.
• Offer feedback to technical departments aimed at improving the design and functionality of our machines.
• Actively participate in refining and enhancing our service environment.

Candidate Profile

• Successfully completed advanced training as a technician or master craftsman specializing in electrical engineering, or have an equivalent qualification in the electrical field.
• Ideally possess work experience in packaging industry environments and automation technology; however, this is not mandatory.
• Proficient in German with good written and spoken English skills.
• Strong communication abilities complemented by a methodical work approach.
• Solution-focused mindset and dedication to continual improvement initiatives.