Technical Support Specialist
Riyadh, Riyadh Province, Saudi Arabia · Tempo pieno
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- Esperienza
- 3+ yrs
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 ore fa
- Work mode
- In ufficio
- Istruzione
- Bachelor's degree in Information Technology or related field
- Eligibility
- Professionals with a bachelor's degree in Information Technology or a related field and at least 3 years of technical support experience may apply.
- Resume
- Required to apply
Where you'll work
Descrizione del lavoro
Role overview
HUED | هيود is hiring a Technical Support Specialist in Riyadh, Saudi Arabia to keep IT services running smoothly and assist users with day-to-day technical issues. This position focuses on troubleshooting, supporting devices and applications, and maintaining reliable end-user technology in a professional environment.
What you'll do
- Handle the first and second layers of technical assistance for users.
- Identify the root cause of hardware, software, network, and system-related problems and work toward resolution.
- Set up, configure, and look after workstations and other IT assets.
- Support business applications and digital tools used across the organization.
- Track incidents and service requests using ticketing tools.
- Route more advanced issues to the appropriate technical teams when needed.
- Keep support logs and technical documentation accurate and up to date.
- Follow internal IT policies, operational procedures, and security requirements.
What we're looking for
- A bachelor's degree in Information Technology or a closely related discipline.
- At least 3 years of experience in technical support.
- Strong analytical thinking and troubleshooting ability.
- Comfort supporting users in a structured professional setting.
Skills needed
Effective technical support, Windows administration, Microsoft 365 support, Active Directory, core networking concepts such as TCP/IP, DNS, and DHCP, hardware and software troubleshooting, helpdesk ticket handling, clear communication, and customer service.
Additional information
This is a full-time, onsite position based in Riyadh, Saudi Arabia. No stipend or salary amount was specified in the source. No vacancy count, joining date, or application deadline was provided.