G
Technical Support Engineer (NOC)
Gstech Software Systems Private Limited
Delhi-NCR, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Fino a 3 anni
- Stipendio
- INR 15,000 – INR 20,000 / month
- Aperture
- 1
- Pubblicato
- 2 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Diploma or Bachelor degree in Computer Science, Information Technology, Electronics, or related fields
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
Overview
GS Tech Software Systems Pvt. Ltd., a prominent Internet Service Provider, invites applications for the position of Technical Support Engineer (NOC) based in Greater Noida near Venice Mall. This full-time role involves 24x7 Network Operations Center duties under a rotational shift schedule and focuses on managing and resolving issues related to broadband and enterprise network infrastructure remotely.
Key Duties
- Continuously monitor the network status using various NMS/NOC monitoring systems.
- Remotely troubleshoot connectivity problems involving Broadband, FTTH, and Internet Leased Lines.
- Address and resolve customer complaints by providing initial technical support.
- Diagnose problems associated with network equipment such as routers, switches, Optical Line Terminals (OLTs), ONUs/ONTs, and wireless devices.
- Collaborate with Field Engineers and higher-level technical teams (L2/L3) to rectify complex faults.
- Follow the escalation process for critical incidents promptly.
- Remotely configure and troubleshoot customer router issues.
- Observe network bandwidth usage, latency, packet losses, and overall performance.
- Maintain detailed trouble tickets and incident logs, ensuring issues are resolved promptly.
- Uphold SLA standards by delivering timely updates to customers and ensuring closure of support tickets.
- Operate effectively within rotating shift patterns as required by the NOC.
Required Qualifications and Skills
- Diploma or degree in Computer Science, Information Technology, Electronics, or a relevant technical field (B.Tech, B.E., BCA).
- 0 to 3 years experience working in ISP, Telecom, or NOC environments is advantageous, though fresh graduates with solid networking knowledge and CCNA-level understanding are welcome.
- Strong foundational knowledge of networking protocols and technology including TCP/IP, DNS, DHCP, NAT, VLANs, Routing, and Switching.
- Basic familiarity with GPON/EPON technologies, FTTH infrastructure, and ISP networking.
- Experience or knowledge of network hardware from MikroTik, Huawei, Cisco, or Ubiquiti brands is a plus.
- Competence with network monitoring software such as PRTG, Zabbix, or The Dude.
- Ability to remotely diagnose and solve internet connectivity issues.
- Good communication skills with a customer-focused approach.
- Basic operational knowledge of Windows and Linux systems.
Compensation and Benefits
- Monthly salary ranging between 15000 and 20000 INR.
- Opportunities for professional advancement within the company.
- Hands-on engagement with enterprise-level ISP networks.
- Supportive and team-oriented workplace atmosphere.
Additional Details
- Work location: Near Venice Mall, Greater Noida.
- Shift pattern: Rotational, covering 24x7 NOC operations.
- Only candidates committed to dedicated work schedules and responsibilities are encouraged to apply.