Technical Support Engineer Level 2
Remote · Tempo pieno
Sii il primo a candidarti
- Esperienza
- 3+ anni
- Stipendio
- INR 800,000 – INR 1,200,000 / year
- Aperture
- 3
- Pubblicato
- 2 ore fa
- Modalità di lavoro
- Lavoro da casa
- Istruzione
- Qualsiasi laureato
- Requisiti di ammissibilità
- Graduates in any discipline are eligible to apply.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
Role Overview
We are expanding our European Customer Success team and looking to hire three Level 2 Technical Support Engineers. This role involves tackling complex email-related technical issues that frontline support could not resolve, guiding customers to restore service with clear explanations and step-by-step assistance.
Key Responsibilities
- Thoroughly investigate and manage Level 2 technical support cases.
- Diagnose and fix email client configuration, authentication, and connectivity challenges.
- Assist customers in setting up Outlook, Apple Mail, Thunderbird, and other email clients.
- Guide clients through updating account details and device configurations.
- Communicate effectively via phone and email to resolve issues.
- Document troubleshooting processes and solutions accurately.
- Identify recurring technical problems and compile evidence to escalate to Engineering and Technical Escalations teams.
- Enhance support documentation and knowledge base materials.
- Collaborate closely with Level 1 Support to elevate customer experience outcomes.
About Our Company
Talentflare Pty Ltd provides white-label consumer email solutions for telecom operators, ISPs, and carriers worldwide, focusing on email messaging platforms, appliances, and hosting services for service providers.
Candidate Profile
The ideal candidate is inquisitive, enjoys technical problem-solving, and takes pleasure in delivering excellent customer service. While expertise in email systems is not mandatory, strong communication abilities, analytical skills, and a passion for assisting customers are essential.
Experience and Skills
- Minimum of 3 years’ experience in Technical Support, IT Support, or Help Desk roles.
- Excellent troubleshooting and analytical capabilities.
- Proficient in spoken and written English.
- Comfortable engaging with customers via phone.
- Strong customer service orientation.
- Ability to work autonomously in a remote setting.
- High attention to detail and thoroughness.
Preferred Technical Knowledge
- Email protocols and technologies including IMAP, POP3, SMTP.
- Familiarity with email clients such as Microsoft Outlook, Apple Mail, Thunderbird, and Gmail.
- Experience in configuring email clients and managing authentication mechanisms.
- Basic networking principles.
- Working knowledge of support platforms like Zendesk, Salesforce, and Amazon Connect.
Why Work With Us?
- Engage with customers across Europe.
- Become highly skilled in email technologies.
- Benefit from structured onboarding and continuous mentorship.
- Clear advancement opportunities toward Level 3 Technical Escalations.
- Fully remote position based in India.
- Join a dynamic, collaborative international Customer Success team.
- Competitive salary and prospects for career growth.
Eligibility
Applicants should hold a graduate degree in any field.