Support Engineer

Role overview

This opportunity is shared on behalf of a partner organization, which will handle the application review and all further hiring steps. The company is seeking a Support Engineer located in Australia.

You will join a collaborative, fast-moving environment where your focus will be keeping important IT systems and services stable, responsive, and reliable. The role blends practical technical troubleshooting with a strong service mindset, so you should be comfortable solving complex issues while communicating clearly with users and internal teams. You will work with monitoring and diagnostics tools, help protect service quality, and contribute to ongoing improvements across operations. This is a good fit for someone who enjoys learning continuously, adapting to new technologies, and making a real difference to day-to-day business performance.

Key responsibilities

• Deliver technical assistance to users by investigating and resolving a broad mix of software, infrastructure, and system issues.
• Handle support requests promptly while maintaining strong service standards and a positive user experience.
• Track system health and use logs, monitoring solutions, and diagnostic utilities to identify and fix incidents.
• Support the stability, uptime, and dependability of core IT infrastructure and business services.
• Review repeated issues and help drive improvements that strengthen system performance and support workflows.
• Work closely with engineering, infrastructure, and other teams to solve difficult technical problems.
• Record troubleshooting steps, solutions, and technical knowledge to improve operational efficiency.
• Stay calm and effective when dealing with urgent or high-pressure incidents.
• Keep up with changing technologies and continue building technical expertise to meet evolving business needs.

Requirements

• At least 3 years of experience in technical support, systems support, or IT operations.
• Strong administration-level knowledge of both Windows and Linux environments.
• Good understanding of networking concepts, protocols, and troubleshooting approaches.
• Practical experience using monitoring, logging, and diagnostic tools to locate and resolve technical problems.
• Hands-on work with Oracle databases, including SQL and PL/SQL.
• Experience supporting Microsoft SQL Server (MSSQL) environments.
• Excellent analytical ability and a structured approach to root-cause analysis and solution delivery.
• Strong written and verbal communication skills, with the ability to work well with both technical and non-technical stakeholders.
• Ability to juggle multiple priorities efficiently in a fast-paced setting.
• Demonstrated commitment to ongoing learning and professional growth.

Benefits

• Flexible work setup with the choice to work from home or from the office.
• Remote onboarding from day one for a smooth start.
• Annual or quarterly performance-based bonus opportunities, depending on the role.
• Access to broad learning and development support, including internal training, partner-run courses, and a corporate library.
• Full health and life insurance coverage.
• Wellbeing programs designed to support both physical and mental health.
• Access to professional psychological support.
• Reimbursement for mobile communication expenses.
• A supportive and collaborative workplace that values growth and innovation.
• Ongoing opportunities to develop your career and technical skills.

Additional information

This role is managed through a partner hiring process. Applications are reviewed through an AI-assisted matching workflow to help identify strong fits quickly and fairly. The shortlist is then passed to the hiring company, which owns the final interview, assessment, and hiring decisions.

By applying, candidates acknowledge that personal data will be processed to assess candidacy and shared with the hiring employer as needed, under applicable data protection rules, including GDPR where relevant. Applicants may exercise rights such as access, correction, deletion, and objection at any time.

AI tools may be used to support parts of recruitment, including reviewing applications, analyzing resumes, and checking for inconsistencies or verification signals in submitted materials. These tools assist recruiters but do not replace human judgment, and the final hiring decision is made by people.