Supervisor - Food Services (Dry)

Role Overview

The Supervisor for Food Services (Dry) plays a pivotal role in ensuring team collaboration to deliver exceptional guest service. This position involves supervising grooming standards, completing opening and closing duties such as arranging supplies, cleaning equipment, and securing premises. The supervisor will regularly inspect storage areas for proper organization, cleanliness, and adherence to FIFO principles, as well as perform inventory checks and requisition supplies as needed.

Key Duties and Responsibilities

• Oversee dining room seating management, guest safety, and overall well-being during service hours.
• Initiate maintenance requests for repair work and support timely resolutions.
• Assist management in staffing processes including recruitment, training, scheduling, performance evaluation, counseling, discipline, and motivation.
• Uphold company policies on fairness, safety, and security; report any unsafe conditions or incidents, and participate in safety trainings and certifications.
• Maintain impeccable standards for personal appearance and confidentiality, while protecting company property.
• Welcome and recognize guests warmly, anticipate needs, support guests with disabilities, and express sincere appreciation.
• Foster positive, cooperative relationships within the team to achieve shared goals and address employee concerns empathetically.
• Ensure strict compliance with quality standards and identify opportunities to improve efficiency, productivity, safety, quality, and cost management.
• Conduct visual checks of tools, equipment, and work environments for defects or hazards.
• Physically capable of standing, walking, lifting (up to 50 lbs), bending, and navigating confined or elevated areas as required by duties.
• Perform additional reasonable tasks as assigned by supervisors.

Qualifications and Experience

• Minimum education level: High school diploma or equivalent (G.E.D.).
• A minimum of 2 years' experience in a related food service environment.
• At least 1 year of experience in a supervisory role.
• No specific licenses or certifications mandatory.

Additional Information

This position is located in the Al Hamra District, Southern Corniche area of Jeddah, Saudi Arabia, and is a full-time, non-management role requiring onsite presence.

The Ritz-Carlton proudly upholds a commitment to equal opportunity employment, fostering an inclusive environment that respects the diversity of its associates. This role offers the chance to embody the hotel's "Gold Standards" of service excellence, contributing to a distinguished global hospitality brand known for luxurious guest experiences and dedicated team culture.