Student Counsellor

Role Overview

The Student Counsellor will support prospective students and their families in making informed decisions about UPSC, WBCS, OPSC, and other competitive exam preparatory courses. This role involves counseling, admissions facilitation, lead management, and relationship building.

Key Responsibilities

• Guide potential students and parents on available courses, exam preparation strategies, fee structures, faculty details, schedules, and expected outcomes.
• Convert various enquiries including walk-in, telephonic, online, and seminar leads into confirmed admissions.
• Maintain and update enquiry data daily using CRM or lead management platforms, ensuring timely follow-ups via calls, messages, and emails to achieve admission targets.
• Manage admission formalities by assisting students with form filling, documentation, fee payments, and coordinating with accounts and academic departments for seamless onboarding.
• Establish and nurture trustful relationships with students and parents, addressing their initial academic or administrative queries and providing support during orientation and career guidance events.
• Engage in marketing activities such as seminars, educational fairs, outreach programs at schools and colleges to promote the academy and gather market intelligence on student expectations and competitive trends.

Additional Information

The position requires close coordination with multiple internal teams and participation in promotional campaigns to enhance enrollment. Regular tracking of conversion ratios and meeting monthly or quarterly admissions targets is essential.