Store Manager - Kottayam, Kerala

Overview

Lenskart, India's top online retailer for stylish and affordable eyewear, seeks an accomplished Store Manager to oversee store operations in Kottayam, Kerala. This role involves managing multiple facets of retail management to ensure satisfying customer experiences and achieving business goals.

Core Responsibilities

• Enhance customer satisfaction by warmly welcoming customers and coaching staff to prioritize exceptional service and build lasting customer relationships.
• Handle customer queries and complaints efficiently to maintain high service standards.
• Drive store sales to meet targets by delegating goals to team members and fostering a culture of high sales performance and motivation.
• Recruit, train, and mentor store staff utilizing company training programs; deliver constructive feedback and manage attrition by understanding turnover causes and implementing retention strategies.
• Oversee cash handling and reconcile store funds accurately; ensure merchandise availability through regular stocktakes and collaborate with other departments to maintain product quality until delivery.
• Ensure all employees, including Optometrists, are supported and staff issues are promptly addressed.
• Maintain strict compliance with retail Standard Operating Procedures (SOPs), communicate business updates, and schedule staff shifts in alignment with store needs.
• Preserve the store's upkeep by cleaning display frames and equipment, securing assets, and preventing stock shortages or damages.

Qualifications & Competencies

• Graduates with a minimum of 4 years of total experience including at least 2 years managing a team (minimum team size of 2); undergraduates with 6 years experience including 2 years in managerial roles are also eligible.
• Strong leadership ability to connect strategy and execution while inspiring team excellence.
• Skilled at building trust and rapport both with customers and colleagues.
• Excellent communication, active listening, and ability to identify explicit and implicit customer needs.
• Adaptability to a dynamic work environment with a proactive approach toward ownership of tasks and results.
• Capable of prioritizing multiple responsibilities efficiently.