Solutions Manager

About the Role

This hybrid position located in Dublin requires presence in the office three days per week. The Solutions Manager will play a crucial role in supporting strategic partnerships by facilitating discovery, onboarding, and client education. The focus is on recognizing potential challenges for partner customers, actively engaging them, and assisting their integration onto our insurance platform while demonstrating the product's capabilities.

Key Responsibilities

• Manage outbound campaigns targeting insurance customers to maximize engagement.
• Work closely with internal teams to create impactful interactions with insurance clients.
• Conduct discovery meetings and detailed product demonstrations.
• Keep CRM data accurate and monitor relevant metrics consistently.
• Oversee and continuously improve the onboarding experience for new insurance customers, starting with demos through ongoing support.
• Explain product features and how the insurance platform differs from the core offerings.
• Highlight the value and functionality of the CYGNVS platform effectively.
• Analyze customer use scenarios to deliver focused education and share best practices.
• Act as a liaison between customers and internal teams such as product and technical support to enhance the user experience.
• Independently identify, prioritize, and resolve client issues.
• Provide daily product and technical help to end users.

Candidate Profile

• Bachelor's degree or equivalent qualification required.
• Minimum 2 to 3 years of experience in customer experience, customer success, business development, onboarding, or a related role within SaaS, cybersecurity, or enterprise software.
• Exceptional verbal and written communication skills with the ability to thrive in team settings.
• Strong attention to detail and ability to communicate technology and product positioning clearly to both technical and non-technical audiences.
• Familiarity with SaaS products and data, with experience in customer retention and expansion considered a plus.
• Enjoys client interaction with a customer-first mindset.
• Proficient in HubSpot and Microsoft Office 365.
• Strong analytic and quantitative capabilities.
• Previous experience in cybersecurity or security technologies is advantageous.
• Thrives in startup environments, demonstrating initiative and working independently with limited supervision.

Personal Attributes

• Highly autonomous and accountable, making decisions independently.
• Team oriented, taking pride in collaborative success.
• Driven by a competitive and cooperative spirit that encourages collective achievement.
• Committed to excellence, consistently delivering top-tier work that sets standards.