Shift Supervisor - Store #54984, INDIGO Cataraqui Centre

About the Role

Join our team as a Starbucks Shift Supervisor at the INDIGO Cataraqui Centre location in Kingston, Ontario. In this position, you will support the store manager in managing daily operations during shifts, guiding the team to deliver exceptional customer experiences and maintaining store standards. Your leadership will help foster a welcoming environment where every customer enjoys prompt, high-quality service and a comfortable store ambiance.

Key Responsibilities

• Uphold Starbucks' culture, values, and mission through integrity and honest leadership.
• Maintain composure during busy or unexpected situations to ensure smooth store operations and set a positive example for team members.
• Proactively assess customer and store needs to anticipate service requirements.
• Effectively communicate store information to management to facilitate a collaborative, customer-focused atmosphere.
• Support new partner onboarding by encouraging and coaching to reinforce strong performance.
• Provide feedback on partner performance to the store manager and help address morale and motivation issues within the team.
• Create a positive learning environment through clear, respectful coaching aimed at operational excellence and enhancing team capabilities.
• Deliver outstanding customer service with a "customer comes first" mindset and build meaningful connections.
• Identify and respond promptly to customer needs throughout the shift.
• Manage store operations including organizing opening and closing tasks as assigned.
• Follow all Starbucks safety, cash handling, and operational policies to ensure partner and customer safety.
• Ensure cash management procedures are correctly followed by team members during shifts.
• Monitor baristas to guarantee that legendary customer service standards are consistently met.
• Maintain reliable attendance and punctuality.
• Prepare quality beverages, whole bean coffee, and food items adhering strictly to recipes and presentation guidelines.
• Comply with health, safety, and sanitation standards for all products served.
• Recognize and celebrate individual and team achievements by utilizing existing recognition tools and collaborating to develop new methods.
• Use operational resources effectively to maintain store excellence during shifts.

Required Skills and Experience

• Experience in customer service within retail or restaurant settings.
• Strong leadership skills with the ability to direct and motivate others effectively.
• Quick learner capable of adapting to new processes rapidly.
• Excellent oral communication skills for clear interaction with customers and team members.
• Understanding of the retail environment dynamics.
• Strong interpersonal skills and a team-oriented approach.

Commitment to Diversity and Inclusion

Starbucks is an equal opportunity employer valuing diversity in backgrounds and experiences. We encourage applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. We consider applicants with criminal histories in alignment with applicable laws and are committed to providing reasonable accommodations to applicants with disabilities.

Contact Information

If you require accommodation during the application process due to a disability, please contact us via phone at 206-318-0660 or email at [email protected].

Additional Information

This posting represents an ongoing hiring opportunity at Starbucks Corporation.