Shift Leader - Tesco Newry Extra Store

About the Role

This full-time Shift Leader position at Tesco's Newry Extra store involves managing fast-paced retail operations, coordinating team efforts, and ensuring excellent customer service. Shift Leaders oversee duty shifts, maintain store standards, and support colleagues while promoting a safe, inclusive environment. You will be responsible for opening and closing procedures, supporting events, and driving store performance improvements.

Working Hours and Availability

• Sunday: 09:00 to 18:00
• Monday: 07:00 to 16:00
• Thursday: 10:00 to 19:00
• Friday: 13:00 to 22:00
• Saturday: 08:00 to 17:00

The store guarantees a minimum of 16 hours per week, with options for fewer hours down to 12. Shift schedules will be provided with three weeks' notice, and flexibility in availability is welcome.

Key Responsibilities

• Leading store duty shifts and managing the team to ensure a well-stocked, clean environment surpassing customer expectations.
• Providing outstanding customer service by addressing customer needs attentively.
• Coaching and motivating colleagues, offering constructive feedback to enhance service quality.
• Ensuring store safety and operational standards are maintained.
• Monitoring store performance and assisting managers in implementing improvements.
• Overseeing store opening/closing and acting as the primary contact for day-to-day queries in managers’ absence.
• Facilitating communications within the team and contributing to a positive team culture.

Candidate Requirements

• Must be aged 18 or over to apply.
• Exemplary customer service skills with the ability to meet diverse customer needs.
• Excellent leadership qualities, able to inspire and guide team members.
• Strong communication skills to keep colleagues informed and engaged.
• Decision-making aptitude with flexibility to adapt to changing circumstances.
• Committed to creating an inclusive, supportive workplace atmosphere.
• Enthusiastic about continual improvement and innovation to enhance customer and community experience.

Benefits and Perks

• Competitive hourly pay starting at £15.59, with potential additional payments based on location.
• Holiday entitlement starting at 20 days plus one personal day, increasing to 22 days after one year, alongside bank holidays.
• Flexible working requests available from day one to suit personal lifestyles.
• Discounts including 10% on purchases and 15% during pay day weekends, with potential savings up to £2,000 annually shared with family members.
• Access to free wellbeing programs supporting mental and physical health.
• Life insurance cover of five times your pay and a pension scheme with up to 7.5% matched contributions.
• Additional benefits such as employee discounts, share schemes, and cycle-to-work programs.
• Uniform provision and supportive policies accommodating life’s challenges.
• Participation in colleague networks celebrating diversity and fostering community.

About Tesco

Tesco’s mission is to become every customer's favourite shopping destination. Focused on serving customers, communities, and the environment responsibly and sustainably, Tesco fosters a culture of diversity, equity, and inclusion where everyone is welcome. Flexible working arrangements and support are offered to adapt to different life circumstances. The company is recognized as a Disability Confident Leader and strives for an accessible and inclusive recruitment process.

Additional Information

Applicants must be over school leaving age; if shifts involve early mornings, late evenings, or working in restricted departments, applicants must be 18 or older. Early closure of applications may occur to manage high volumes of candidates. Feedback is only available for interviewed candidates.