- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 ore fa
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Shangri-La Hotel Singapore
Located amidst 15 acres of lush greenery near Orchard Road shopping district, Shangri-La Hotel Singapore offers a serene, elegant retreat for business and leisure travelers. Featuring 792 deluxe rooms and suites across three wings—including family-themed accommodations with dedicated amenities—the hotel embodies a culture of genuine care and respect, fostering a warm, family-like environment for all employees.
Role Overview
We are seeking a dedicated Service Leader for the Housekeeping department to join our team and uphold our standards of excellence.
Responsibilities
- Demonstrate comprehensive knowledge of Shangri-La's housekeeping standards and service excellence.
- Properly use and maintain housekeeping chemicals, equipment, and supplies.
- Prepare and service guest rooms including arranging extra beds, baby cots, and playpens.
- Observe and record guest preferences to provide personalized services.
- Maintain courteous, professional guest interactions following hotel policies.
- Respond swiftly to guest requests and complete errands promptly.
- Manage guest loaned items ensuring cleanliness, functionality, and accurate tracking.
- Comply with standard operating procedures handling master keys, pagers, and phones securely.
- Report any loss or damage related to linen, furniture, fixtures, or equipment to the Service Leader – Housekeeping.
- Identify maintenance issues and promptly notify the Service Leader to facilitate timely repairs.
Requirements
- Minimum three years of experience in housekeeping within the hospitality industry.