Service Coordinator

Company Overview

Sulzer is a prominent engineering firm known for its innovative legacy. The company fosters global talent to create advanced solutions contributing to a prosperous and sustainable future.

About the Role

The Service Coordinator will focus on managing outstanding receivables and ensuring precise documentation of collection activities. This position involves engaging with customers to assess their account status and encourage timely payment adherence. The ultimate goal is to maintain consistent cash flow, minimize Days Sales Outstanding (DSO), resolve payment disputes, and collaborate with internal departments to handle billing or service issues impacting payments.

Key Responsibilities

• Initiate follow-ups with customers through phone and email regarding overdue invoices to secure collections.
• Conduct account reconciliations to verify accurate payment postings and address discrepancies.
• Negotiate payment arrangements with customers to settle outstanding debts.
• Provide daily and weekly reports on aging receivables and at-risk accounts to management.
• Suggest improvements to optimize accounts receivable collection processes.
• Keep detailed records of interactions, collection efforts, and customer communications.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration.
• Previous experience in credit, collections, or accounts receivable management.
• Excellent communication skills—both written and oral—along with negotiation and customer service expertise.
• Proficiency with accounting software such as QuickBooks, SAP, or Oracle, and advanced skills in Microsoft Excel.
• Fluency in both Arabic and English languages.

Benefits and Opportunities

• Competitive salary package complemented by company bonus schemes and ample development opportunities.
• A positive and supportive working environment.

Additional Information

Sulzer is committed to fostering diversity and inclusion as an equal opportunity employer. It has earned recognition as a Top Employer across several countries for 2026, reflecting its dedication to a strong and diverse workforce.