Service Associate - Concierge (Doorman)

About Shangri-La Singapore

At Shangri-La Singapore, we foster a caring, respectful environment that feels like family. Our strength lies in our core values, which ensure every individual is treated with honor and kindness. We aim to be the preferred employer by offering excellent benefits, a serene work environment, work-life balance, and recognition of efforts.

Located on 15 acres of lush greenery near the vibrant Orchard Road shopping district, the Shangri-La Hotel, Singapore, provides a peaceful, sophisticated urban escape for both business and leisure travelers. The hotel houses 792 luxurious guestrooms and suites, including family-themed rooms, supported by family-friendly amenities.

Role Overview

We are inviting applications for the role of Doorman within our team. The Doorman is key in creating a warm welcome for guests at the hotel entrance by assisting with luggage, managing traffic at the porte cochere, and supporting concierge services. This position upholds Shangri-La’s high standards for guest service and ensures smooth guest experiences.

Key Responsibilities

• Warmly greet guests upon arrival and departure, providing professional guest services.
• Assist guests with their luggage, ensuring prompt and efficient delivery and retrieval.
• Facilitate smooth check-in and check-out processes, especially for FIT guests arriving by limousine.
• Maintain situational awareness of hotel events, VIP movements, and occupancy to enhance guest experience.
• Manage traffic flow and availability of taxis at the porte cochere for guests’ convenience.
• Ensure the entrance and lobby areas remain clean, orderly, and properly staffed at all times.
• Respond swiftly and courteously to guest inquiries, coordinating with relevant hotel departments as necessary.
• Maintain confidentiality and strictly follow key control policies to ensure security.
• Participate actively in daily briefings and departmental meetings to stay informed and contribute to teamwork.
• Foster a positive and collaborative working atmosphere among colleagues.
• Complete all mandatory training and keep updated on hotel procedures and standards.
• Adhere strictly to health, safety, and security protocols throughout all duties.
• Support hotel environmental sustainability initiatives and engage in community programs as part of corporate social responsibility.

Requirements

• Minimum of one year’s experience working in guest-facing roles within the hospitality industry.