Service Advisor

About Legend Motor Works

Legend Motor Works is an independent, high-end automotive service center located in Riyadh, Saudi Arabia, specializing in the maintenance, diagnostics, repair, and restoration of luxury and exotic automobiles. Founded on a passion for engineering precision, the company provides service quality comparable to dealerships while maintaining the personalized attention typical of specialized independents. Experienced technicians work with leading global car brands using professional diagnostic tools, follow manufacturer-recommended procedures, and install genuine or OEM parts. Whether handling routine maintenance or resolving complex mechanical or electrical faults, every vehicle is serviced with accuracy, respect, and integrity. The company is committed to preserving the performance and legacy of each vehicle it services.

Role Overview

The Service Advisor position is a full-time role based on-site in Riyadh. The individual in this role will greet clients, accurately record their vehicle-related concerns, and prepare detailed service requests. Key daily duties include managing repair orders, liaising between clients and technicians, explaining suggested repairs along with associated costs, and providing timely updates on repair progress and scheduling. Additionally, the Service Advisor will review completed services with clients, perform follow-ups after service, and ensure a seamless premium client experience aligning with the standards expected of luxury and exotic automotive brands. Collaboration with the workshop team is essential to balance customer expectations, technical demands, and efficient workflow management.

Required Skills and Qualifications

• Strong customer orientation focused on delivering exceptional satisfaction through attentive, premium service.
• Proven expertise in customer service activities including handling inquiries, resolving issues, and nurturing long-term client relationships.
• Excellent verbal and written communication skills to clearly explain technical details, service options, and pricing.
• Experience with aftersales activities such as making follow-up calls, scheduling service reminders, and coordinating maintenance plans.
• Previous experience as a Service Advisor or a similar role within automotive servicing, ideally involving luxury or premium vehicles.
• Basic technical knowledge of vehicle systems to interpret diagnostic information and translate it effectively for clients.
• Strong organizational skills and effective time management to handle multiple vehicle service requests concurrently.
• Proficiency in dealership management or service management software along with common office applications.
• Fluent in English; knowledge of Arabic is highly advantageous.
• Relevant vocational training or certifications in automotive technology, business, or related disciplines is preferred.