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Service Advisor – Auto Repair
Yellowknife, Northwest Territories, Canada · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 giorni fa
- Work mode
- In office
- Education
- Secondary (high) school graduation certificate or equivalent experience
- Eligibility
- <ul><li>All applicants are encouraged to apply, including those self-identifying as newcomers, refugees (including those displaced by crises), and youth.</li></ul>
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Yellowknife Motors is seeking a dedicated Service Advisor to join their on-site team in Yellowknife, Northwest Territories. This position focuses on providing excellent client interactions in an auto repair setting, where you will be the bridge between customers and the technical service staff.
Main Responsibilities
- Respond to both written and verbal customer questions and concerns.
- Manage billing processes for services provided.
- Arrange for client refunds and credits as needed.
- Gather and analyze all pertinent details required to evaluate customer feedback, inquiries, and complaints, ensuring accurate and relevant information and services are provided.
- Handle general office administration duties.
- Log and track customer complaints.
- Accept and process customer payments.
- Clearly explain service procedures, risks, and benefits to clients.
Skill and Technology Requirements
- Proficiency with MS Excel, Outlook, Windows, and Office Suite.
- Competent in using electronic mail for communication and documentation.
Qualifications
- High school diploma or equivalent practical experience.
- Between 1 and 7 months of relevant professional experience.
Benefits
- Access to group insurance benefits.
Commitment to Inclusion
Yellowknife Motors is dedicated to supporting newcomers, refugees, and youth by:
- Offering relocation and settlement assistance, such as help with finding housing, transportation, childcare, and winter clothing.
- Facilitating integration into the community and labor market through access to resources, language, and skills training.
- Actively recruiting those displaced by conflict or natural disaster.
- Supporting recognition of foreign credentials.
- Providing mentorship opportunities pairing newcomers with experienced staff.
- Not requiring prior Canadian work experience.
- Providing job-specific training and development opportunities tailored to young employees, including mentorship and networking.
Work Location
This is an entirely on-site role with no remote work options available.
Skills
Work styles they’re looking for
Electronic Mail Communication